Extensive Experience in International Visa and Work Permit Processing
Possess comprehensive experience in managing and facilitating Europe work permits, UK Certificate of Sponsorship (CoS), and Canada visit visa applications. Proficient in navigating the intricacies of immigration policies, documentation requirements, and compliance regulations for multiple countries.

Europe Work Permits: Demonstrated expertise in end-to-end processing, including eligibility assessments, document preparation, and coordination with European immigration authorities to secure successful outcomes for clients and employers.
UK Certificate of Sponsorship (CoS): Skilled in handling UK CoS applications for skilled workers, ensuring compliance with UK Home Office guidelines and supporting employers with their sponsorship licenses. Adept at addressing challenges and providing tailored solutions to facilitate seamless relocation processes.
Canada Visit Visas: Well-versed in processing Canada Temporary Resident Visa (TRV) applications, assisting clients with preparing accurate documentation, completing application forms, and meeting IRCC requirements. Ensured timely submissions and approvals for smooth travel experiences.

A results-driven professional committed to delivering exceptional service and fostering positive outcomes in all aspects of visa and work permit processing.

Customer Management and Support SpecialistRoles and Responsibilities:

Consistently met all targets and KPIs on a daily basis as set by the department, ensuring high performance and reliability.
Actively participated in team meetings, team-building exercises, and motivational activities to enhance collaboration and productivity.
Contributed to achieving team objectives through effective teamwork and coordination.

Experience Highlights:


Correspondent & Social Media Admin – Follow-Up Desk (BPO Project: Wateen)

Managed customer interactions and product-related queries via CRM and social media platforms.
Handled escalations, ensured timely responses, and maintained positive customer relations.



New Sales Activation Team – Follow-Up Desk (BPO Project: Wateen)

Coordinated with sales teams, surveyors, and business centers via phone and email for smooth activation of customer accounts.
Utilized CRM systems to monitor progress and ensure timely completion of tasks.



Key Skills and Expertise:

Customer Management and Relationship Building
Customer Lifecycle Optimization
Customer Support and Issue Resolution
Enhancing Customer Experience