Permanent Faculty MemberTeaching IT & CS studentsCourses:ICTOOPE CommerceVisual ProgrammingData Communication & NetworksDigital Logic DesignKnowledge Management System & TechnologiesAppointed as Final Year Project Coordinator & Career Services Coordinator

Permanent Faculty MemberTeaching IT & CS studentsCourses:ICTOOPE CommerceVisual ProgrammingData Communication & NetworksDigital Logic DesignKnowledge Management System & TechnologiesAppointed as Final Year Project Coordinator & Career Services Coordinator

Permanent Faculty at Sharif College of Engineering & Technology.• Teaching Computer Science Courses (Object Oriented Programming, Wireless Networks, Numerical Analysis with Computing in C++, Computer Organization & Assembly Language, Data Structures and Algorithms, Computer Networks, Project Management)• Batch Advisor• Superintendent/ Exam Incharge for UET Final Exam for fall 2015.• Project Coordinator

• SAP--​Basis, EP Support
• SAP Portal--​UWL(Guided Procedures / Workflow Process, KM(Permissions/Authorization to users)
• SAP GUI--​PR/JR Process for Non-Stock Material (creation, editing and release), User Unlocking
• Legacy application Infrastructure and working
• Database management and testing of new application.
• Was part of Turn-Around 2014 for Plant III Mirpur Mathelo in Planning Section.
• Help Desk Management (user creation and problem rectification)
• Integrated Management System (Creation of Documentation--​Work procedures, Work Instructions, Quality Formats)
• Was part of team finalizing CAPEX/OPEX for year 2015.
• Plant Maintenance Notification & order on SAP Portal, Substitution rules settings.
• User Mapping Process on Portal, Health, Safety & Environment Management System user creation and problem rectification.
• Data Base Instance management and management of control files
• Was part of Avigilion Camera Surveillance Deployment System team on plant site.
• Conduct Condemnation Board for 3rd quarter 2014.
• Executed Payroll for Education society at Plantsite.
• Administer Video Conference on Plantsite.
• Presently Learning Asp.Net programming

Moreover, I am highly skilled at working on SAP 720 ERP in preparing purchase requisitions, issuing purchase orders, coordinating vendor activity, preparing bimonthly report and negotiating service agreements.

• Responsible for integration, testing, and support of Operating Systems (Windows, Linux)
• Work closely with customers to identify trouble shoot, and resolve issues
• Installation of servers with OS and Applications
• Ensure project tasks are completed on time and project goals are achieved.
• Provide daily system support and consultation directly to customers
• Diagnose and resolve technical issues.
• Setting up and configuring new laptops and desktops
• Install authorized software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Creating purchase requisitions for IT hardware/software
• Perform basic administrative support duties as required to meet specific operational objectives
• Managing & monitoring LAN/WAN network services.
• Maintain the inventory of all the network devices, drafting & maintaining network documentation and processes.
• Responsible for replacing the faulty hardware and addressing system problems.

• Provide local hardware and software support for IT systems including Management of system, network, email etc.
• Technical support for the users that includes Installation,configuration and rectification of Operating system.
• Installing new software,applications.
• Installing new hardware (servers, printers, computer work stations etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all systems, especially the internet
• Installing anti-virus protection
• Fixing network faults
• Technical support for people using the network
• Training staff on new systems
• Day to day admin and monitoring of network use
• System backups

Input surveys, Library Cataloging, Data Base Management, Learning Management System

Entering Values/Data in Database.

Skills gained:-
-Worked closely with the system administrator to perform software installations and
hardware configuration so they improved connectivity with the DBMS.
-Excellent problem-solving and organisational skills
-The ability to work to a high degree of accuracy
-Good analytical skills
-A good understanding of database architecture, software and database management systems
-The ability to work quickly, under pressure and to deadlines
-Good communication, presentation and negotiating skills
-A good understanding of the Data Protection Act
-A willingness to keep up to date with developments in technology
-Good team-working skills

•Operation and Maintenance of Electronic Tolling & Traffic Management (ETTM) System on BOT road project. Worked in a team on shift basis.
•Implemented the O & M SOPs which required precision , honesty, patience and public dealing.

Key Roles:
- Provides "best output" technical support for my company and other complimentary software suppliers.
- Provides real-time telephone support for customers.
- Creates whitepapers, blogs, and videos for marketing and informational use.
- Updates and maintains current customer support database.
- Provides data on trends during service calls. (i.e. customer attitudes, etc.)
- Conducts on-site meetings with customers, as necessary.
- Exceeds service level objectives. (i.e. response time, trouble resolution, follow up, etc.)
- Responsible for diagnosing & resolving hardware, software & end users problems.
- Acting as the first point of contact for all IT & technical queries.
- Developing the infrastructure and systems to meet the companies needs.
- Working within a TCP/IP network environment, including DHCP, DNS and ethernet .
- Involved in the roll out of software updates and patches.
- Investigate specialist and complex IT support issues.
- Communicating with third party technical specialists.
- Configuring and managing backup & restore procedures.
- Maintaining a wide range of computer hardware and software programmes.
- Identifying & reporting on the budgetary implications of IT projects and upgrades.
- Provide secondary support for LAN administration.
- Responsible for allocating work to junior staff and induction training for new staff.
- Deploying new hardware, server backups & evaluating new software & security risks.
- In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007.

With maintenance team rectifying different network issues on cell sites which required courage, foresight and working for long hours.

Key Responsibilities:
-Maintain, contribute to, and improve documentation of data center deployment and automation tools, using open-source, custom in-house developed.
-Responsible for the deployment, cabling, and cleanliness of key machines, routers, computer servers, and infrastructure pieces in our main data center.
-Linux system administration, BIOS configuration, driver updates, hardware testing and replacement responsibilities. Detailed system troubleshooting, hardware replacement, and vendor support case management responsibilities.
-Mentor junior team members and help foster positive environment and team spirit.
-Ability to work flexible hours, to accomplish our build-out goals.
-Work with operation and maintenance team for rectifying faults mainly including the Emergencies and Critical level faults,
-Weekly Managed Network Services presentation to customer, describing repeated areas of faults, Network risks analysis.
-Management of the incident report , analysis of the Tickets.
-Response to all queries from customer and Front Line Management Teams addressed at NOC e-inbox
-Weekly Meeting with all Teams of different department.
-Control of the Network safety violation
-Technical support for network Operation & maintenance and troubleshooting.
-Ability to work in group environment.
-Ability to follow instructions.
-Recognize the failure of the systems and doing immediate solutions.
-Performing installation, servicing and repairing of the technical equipment's.
-Resolves customers software and hardware related problems.
-Follow ups the customer for confirmation of solving their problems.
-Coordinating with other team members.
-Maintaining daily reports of the service.

I was Research Assistant on project '' Implementation Of DVB-T'' for a period of six weeks in UMT .

Skills gained:

• Being confidential.
• Having listening abilities.
• Having technical understanding.
• Being able to plan strategically.
• Having excellent spoken and written communication.
• Having special attention for details.
• Being organised.
• Being intuitive.
• Being able to work with a team.
• Having cultural awareness.

•Laid the fibre optic cable , working in a team carrying out different roles, working for long hours.

Skills gained:
-Experience of working in a Technical department or customer facing environment
-Highly self-motivated and passionate team.
-Clear customer focus
-Commercially aware and the ability to understand changes in customers needs
-Excellent communication skills
-Excellent problem solver
-Excellent Technical and IT skills
-Team player
-Strong Analytic skills
-Database knowledge, experience in backup and recovery principles
-Excellent hands-on enterprise level architecture experience
-Experience of fault finding on system based products
-Administering & designing LANs, WANs internet/intranet, and voice networks.
-Analyzing & developing key components using methodology prescribed techniques.
-Communicating and negotiating with users, specialists, other staff and suppliers.
-Network connectivity troubleshooting, ping, tracert, telnet.
-Responsible for communication protocols, configuration, integration & security.
-Investigating, diagnosing and resolve all network problems.
-Maintaining pre-packaged software applications on the LAN.
-Upgrading and repairing faults on Continuous Ink System, Networks & peripheral equipment.
-Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
-Prioritizing and managing many open cases at one time.
-Testing and evaluating new technology.
-Responding within agreed time limits to call-outs.
-Communicating technical information to non-technical personnel.
-Knowledge of UNIX, Software Simulation etc.
-Data communication / Mobile communication.