خلاصہ

-  10 Years of successful professional experience in Banking Sector


- Working as Floor-In-Charge ( Floor Manager) 


- Working on different ongoing Projects ojects


- Managing  (Social Media, Video Calling, Outbound, Inbound) 


- Worked on different Projects as conducted complete UAT of multiple Systems/Applications (CRM, IRIS, T24, Sybase, Genensys with Coordination if IT and Vendors till it's implementation 


- Conducting Training of Systems/Applications to new and existing staff on Products, Systems, Applications and Processes


- Have depth knowledge of Capacity Planning to Schedule Phone Banking staff 


- Multi lingual Command 


تجربہ

کمپنی کا لوگو
Floor Manager
Allied Bank Limited
اکتوبر ۲۰۱۴ - موجودہ | Lahore, Pakistan


تعلیم

University of Karachi
بیچلرز, بیچلرز ان آرٹس, ‎
Economics
2007
University of Karachi
بیچلرز, , B.A‎
Economics
درجہ C
2007

پیشہ ورانہ مہارتیں

متوسط data analysis
متوسط finance
ماہر Ability To Crunch Numbers For KPIs
ماہر Accounting+
متوسط Analysis of Alternatives
ماہر Analysis Services
متوسط Auditing
متوسط Awareness On Regulatory Environment
ماہر Awareness Raising
ماہر Bookkeeping Skills.
ماہر Budget Estimating
ماہر Building Professional Relationships
ماہر Business Correspondence
ماہر Business Problems Analysts
ماہر Call Center Development
ماہر Capacity Planning
ماہر Client Expectations
ماہر Coaching
ماہر Communication Skills.
ماہر Compensation Administration
متوسط CPTC
ماہر Custom CRM
ماہر Customer Satisfaction
ماہر E-commerce
ماہر Employee Relations
ماہر End To End Recruitment
ماہر Establish and maintain customer Relationship
ماہر Field Management
متوسط Financial Management
ماہر Fluent In English / Urdu
ماہر Food Knowledge
ماہر Grievance Handling
ماہر Human Rescource Planning
متوسط Internal Audit
متوسط Internal Controls
متوسط Majoon Making
ماہر Negotiations skills.
ماہر Operation Monitoring
متوسط Power Point Presentations
ماہر Problem Solving
ماہر Project Management
ماہر Record Maintenance
ماہر Schedule and Supervise all subordinates
متوسط SHRM
ماہر Sound Communication Skills
ماہر Strategic Human Resources Leadership
ماہر Strong Public Relation
ماہر Strong supervisory
ماہر Supervise maintenance of entire floor Area
ماہر Team Assessment

زبانیں

ماہر اردو
ابتدائی پنجابی
متوسط پشتو
ماہر انگریزی