Over 7 years experience in customer services with diversified experience of complaint support and end to end operations.
Excellent time management and organizational skills with strong communication & interpersonal skills.
Fully equipped with the knowledge of running back-end operations, Team management, Team building, Project handling, Forecasting, Automation, Dashboards & TNA.
Exceptionally well organized, strong work ethnic & willingness to work hard to achieve the employer's confidence & objective. Proven abilities to work effectively in both independent & team situation with positive results. Quick learner with an ability to grasp new technologies.Â
Handling business corporate clientâ€™s requests/concerns over the emailâ€¢ Coordination with all Jazz/Warid touchpoints (Nationwide)â€¢ Dealing issues with corporate clients and corporate account managersâ€¢ Resolved customer problems, improved operations and provided exceptional client supportâ€¢ Worked with Corporate customers to understand needs and provide excellent serviceâ€¢ Increased customer satisfaction by resolving multiple offer subscription-related issuesâ€¢ Generated reports of findings to help management with making key decisionsâ€¢ Audit & Reconciliation for financial activities. Reporting to line managerâ€¢ Financial posting (Credit note, debit note, financial adjustments) on Corporate Sector accountsâ€¢ Coordinated responses and resources to handle High-Value Client requests
â€¢ Initiated new sales and marketing plans for product roll-outs and developing salesâ€¢ Developed working knowledge of CRM to effectively track sales leads and activitiesâ€¢ Increased profits through providing excellent customer service, following established guidelinesâ€¢ Attracted new clientele and developed customer relationshipsâ€¢ Increased sales volume by expanding product line to new retailersâ€¢ Achieved established KPI for company, regional team and individual performanceâ€¢ Kept senior managers informed about sales activities, current inventory via timely reportsâ€¢ Followed up on web leads, pre-qualified contacts and converted potential customers into salesappointments
â€¢ Handling of Postpaid/Prepaid network complaints and coordination with technical teamsâ€¢ Resolved VAS and Data related complaints of both Prepaid/Postpaid subscribersâ€¢ Increased customer satisfaction by resolving TABS issuesâ€¢ Weekly/Monthly reporting to line managerâ€¢ Raised network related problems, improved operations and provided exceptional client support
â€¢ Responded to customer requests and complaints on official helpline 111â€¢ Offering excellent support and tailored recommendations to address needsâ€¢ Promoted available products and services to customers during service, account managementâ€¢ Provided primary customer support to internal and external customers in the fast-paced environmentâ€¢ Assisted customers by listening closely, finding solutions to problems