خلاصہ

Over 7 years experience in customer services with diversified experience of complaint support and end to end operations.
Excellent time management and organizational skills with strong communication & interpersonal skills.

Expertise;
Fully equipped with the knowledge of running back-end operations, Team management, Team building, Project handling, Forecasting, Automation, Dashboards & TNA.

Exceptionally well organized, strong work ethnic & willingness to work hard to achieve the employer's confidence & objective. Proven abilities to work effectively in both independent & team situation with positive results. Quick learner with an ability to grasp new technologies. 

تجربہ

کمپنی کا لوگو
Specialist Business Operations
JAZZ
نومبر ۲۰۱۸ - دسمبر ۲۰۱۹ | Lahore, Pakistan


Handling business corporate client’s requests/concerns over the email• Coordination with all Jazz/Warid touchpoints (Nationwide)• Dealing issues with corporate clients and corporate account managers• Resolved customer problems, improved operations and provided exceptional client support• Worked with Corporate customers to understand needs and provide excellent service• Increased customer satisfaction by resolving multiple offer subscription-related issues• Generated reports of findings to help management with making key decisions• Audit & Reconciliation for financial activities. Reporting to line manager• Financial posting (Credit note, debit note, financial adjustments) on Corporate Sector accounts• Coordinated responses and resources to handle High-Value Client requests

کمپنی کا لوگو
Sales Support Specialist
JAZZ
فروری ۲۰۱٦ - نومبر ۲۰۱۸ | Lahore, Pakistan


• Initiated new sales and marketing plans for product roll-outs and developing sales• Developed working knowledge of CRM to effectively track sales leads and activities• Increased profits through providing excellent customer service, following established guidelines• Attracted new clientele and developed customer relationships• Increased sales volume by expanding product line to new retailers• Achieved established KPI for company, regional team and individual performance• Kept senior managers informed about sales activities, current inventory via timely reports• Followed up on web leads, pre-qualified contacts and converted potential customers into salesappointments

کمپنی کا لوگو
Network Complaints Unit Officer
Mobilink GSM (PMCL)
جنوری ۲۰۱۵ - جنوری ۲۰۱٦ | Lahore, Pakistan


• Handling of Postpaid/Prepaid network complaints and coordination with technical teams• Resolved VAS and Data related complaints of both Prepaid/Postpaid subscribers• Increased customer satisfaction by resolving TABS issues• Weekly/Monthly reporting to line manager• Raised network related problems, improved operations and provided exceptional client support

کمپنی کا لوگو
Customer Service Representative
Mobilink GSM (PMCL)
نومبر ۲۰۱۳ - دسمبر ۲۰۱۴ | Lahore, Pakistan


• Responded to customer requests and complaints on official helpline 111• Offering excellent support and tailored recommendations to address needs• Promoted available products and services to customers during service, account management• Provided primary customer support to internal and external customers in the fast-paced environment• Assisted customers by listening closely, finding solutions to problems

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A Arts‎
Fine Arts, Islamic Studies, Langauge (Urdu)
2011

پیشہ ورانہ مہارتیں

ماہر administration
ماہر Dedication
ماہر Key Accounts Management
ماہر Negotiations
ماہر Strong Followup
ماہر Very Well Computer Savvy
ماہر Active Listening
ماہر Administration
ماہر Be Ready To Work On Odd Hours
متوسط Business Acquisition
ماہر Business Development Process
ماہر Business Development Strategies
ماہر Business Operations
ماہر Call Center Development
متوسط Cold Calling
ماہر Commitment to Customer Services
ماہر Common Sense
ماہر Communication Shills
ماہر Customer Acquisition
ماہر Customer Satisfaction
ماہر Customer Service
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Customer Services
متوسط Dealing With Foreigner Clients
ماہر Doodle
ماہر Email Analytics and Support
ماہر Executive Assistant
ماہر Expressive Writing
ماہر Fincane Reporting
ماہر Focused Service
متوسط Key Account Management
ماہر Lab Knowldge
ماہر Live Chat Handling
متوسط Marketing
متوسط Microsoft Office
ماہر Microsoft Word
ماہر Multi Tasking
ماہر Negotiation Skills
ماہر Office Assistant
ماہر Operating Systems
متوسط Outbound Marketing
متوسط Packaging Knowledge
متوسط Persuasive
متوسط Printing knowledge
ماہر Project Planning
متوسط Sales And Marketing
متوسط SalesP romotion
ماہر Salt Expert
ماہر Telecommunications Software

زبانیں

ماہر اردو
ماہر انگریزی

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