خلاصہ

Experience Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Facilitate the customer according to company policy


•Extremely knowledgeable on computer productivity software
•Maintains a low call time
•Regularly receives praise from clients
• Experienced trainer
•Very hard worker
• Many time top’s in sales
•Handled basic customer Balance using claims
•Regularly received commendations from management and customers on high level of customer service.
•Helped to train new CSO’s and helped to developed new processes.
•Handled inbound customer service complaints and questions from a variety of customers.

تجربہ

کمپنی کا لوگو
Customer Service Officer
Zong Telecom
مئی ۲۰۱۳ - موجودہ | Lahore, Pakistan

Facilitate the customers according to company policy.

کمپنی کا لوگو
Shop Manger
اگست ۲۰۰۷ - اپریل ۲۰۱۲ | Lahore, Pakistan

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, بیچلرز ان آرٹس, B.A‎
Economics
فی صد 57%
2011
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, F.A‎
فی صد 55%
2007
BISE
میٹرک / او لیول, آرٹس, Matric in Arts‎
فی صد 49%
2005

زبانیں

متوسط پنجابی
متوسط انگریزی
متوسط اردو