Over 6 years of experience as Senior Systems/Business Analyst | Scrum Master with focus in business software and systems. Strong background working with clients, designers and programmers to identify requirements, provide cost analysis, assist with creating user interfaces and develop implementation timelines. In-depth understanding of project lifecycle, including all phases of system and software development. Proven track record in testing, quality assurance and analysis. Superior communication, presentation and interpersonal skills.
· Responsible for creating and on boarding project teams, integrating them into the organization and providing a clear vision of the product.
· Hosts daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track.
· Managing Scrum Team, Sprints, back log management and retrospective Meetings.
· Actively participates in End-to-End Requirement specifications, development, testing and releases.
· Lead and coach scrum adoption, Plan scrum implementation and Implement changes and steps to increase the team’s productivity.
· Responsible for ensuring the team lives agile values and principles and follows the processes and practices that the team agreed they would use.
· Analysing clients\' existing systems and business models, Maintaining System Releases and Product Roadmap, Prioritizing product modules, releases and deliverables.
· Translating client requirements into highly specified project briefs.
· Working closely with developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
· Maintaining the Documentation of the project client wise like Process Study Report, Requirement Document, SRS, Usecase Document, User Stories, Requirement Traceability Matrix, User Manuals and Training Manuals.
· Supported system developers by creating system models, diagrams, and charts.
· Gathered requirements and performed gap analysis through design workshops with users.
· Supporting users on change control and system updates.
· Providing training and user manuals to users of a new system.
· Liaising extensively with external or internal clients.
· Understanding software development lifecycle.
· Translating client requirements into highly specified project briefs.
· Identifying options for potential solutions and assessing them for both technical and business suitability.
· Conducting requirements analysis and preparing specific proposals for modified or replacement systems.
· Designing and prototyping the requirements into a technical document.
· Producing project feasibility and costings reports.
· Working closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
· Creation and Maintenance of the Artifacts produced in Requirement Gathering Phase such as SRS, Use cases/User Stories RTM, Process Study Reports Etc.
· Drawing up, supervising and documenting testing schedules for complete systems.
· Supported system developers by creating system models, diagrams, and charts.
· Gathered requirements and performed gap analysis through design workshops with users.
· Supporting users on change control and system updates.
· Providing training and user manuals to users of a new system.
· Create detailed, comprehensive and well-structured test plans and test cases
· Estimate, prioritize, plan and coordinate testing activities
· Communication with team members to streamline the execution of test plans and processes with them.
· Reviewing of user-stories and testing them for a system and ensuring that all requirements are adequately verifying.
· Executed test cases for functional, integration, system, UI/UX testing.
· Actively participate in sprint planning meetings.
· Analyse or write acceptance criteria for each item.
· Execution of acceptance criteria to identify the bug sources and reporting the bugs on Projeqtor (project management tool).
· Designing, developing and supporting frameworks for test infrastructure and providing automation expertise to development teams
· Implementation of automation tool (Jenkins)
· Ensure that all tests are executed and give regular feedback to the team lead on the status of quality
· Participation in their view meeting to present the done work.
· Determining priority for test scenarios and creating execution plans to implement these scenario
· Designed automated tests to validate applications by creating scripts that run testing functions automatically.
• Create comprehensive and well-structured test cases.
• Helped leading a team of Technical engineers and maintaining a software product.
• Communication with team members to streamline the execution of test plans and processes.
• Plan/Coordinate Operations.
• Set and manage productivity standards.
• Analysing and writing acceptance criteria for each process.
• Implement and maintain tools and technology to provide solutions to customers.
• Maintain an accurate client database.
• Maintaining the QA standards defined for the software product.
• Work as per team processes, tools and disciplines.
• Contribute to improvements in process, technology and organization.
• Ensured the team’s process is visible and understood by all team members.
• Prioritize, assign and review duties and work activities to meet productivity and quality goals.
• Coached the development team in self-organization and cross-functionality.
• Identify and implement process improvements
• Remotely accessing, maintaining and updating the machines that a reconnected to our database all over the world.
• Deliver service and support to end-users using and operating remote connections over the Internet and IP Phones.
• Diagnose and resolve technical hardware and software issues involving internet connectivity.
• Identify and escalate priority issues per Client specifications.
• Follow up and make scheduled call backs to customers where necessary.
• I have designed the front end for a Complaint Management System
• Integrated GUI with back end.
• Assured the Quality and tested complete application.
• Rectified some of the issues.