خلاصہ

Operations executive with execution experience in building, motivation, and leading teams to meet and surpass customer expectations. Reputation for speedily assessing customers and organizations. Experienced Project Coordinator with a demonstrated history of working in the information technology and services industry. Skilled in Analytical Skills, Team Building, Contact Centers, and Management. Strong program and project management professional with an MBA-Executive focused on Project Management, Operations, and Management.

پراجیکٹس

Dell Project Pakistan
Dell Youth Project

تجربہ

کمپنی کا لوگو
Operation Manager
Future Care Consultant
دسمبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices for admission in abroad Universities
Purchase materials, plan inventory as needed
Help the organization’s processes remain legally compliant
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor SLA of Universities
Recruit, train and supervise staff
Find ways to increase quality of new admission in abroad best universities

کمپنی کا لوگو
Assistant Manager Operations
Fair Marketing Pakistan
نومبر ۲۰۱۸ - نومبر ۲۰۱۹ | Lahore, Pakistan

FMCG - Overall handle all operations that are running in Organization.
Attend meetings with clients while need.
Organised Team according to the nature of the work including Administrative task etc.
Prepare sales report weekly basics
Execute sales team in different cities of Punjab
Maintain comprehensive report on sales target
Attend meetings with Vendors for best suitable product
Handled legally matter within define SLA’s

کمپنی کا لوگو
Service Coordinator
Inbox Business Technologies (Pvt) Ltd.
نومبر ۲۰۱٦ - نومبر ۲۰۱۸ | Lahore, Pakistan

Project Dell Pakistan

-Create an inspiring team environment with an open communication culture with PSM
-Set clear team goals
-Delegate tasks and set deadlines
-Oversee day-to-day operation
-Monitor team performance and report on metrics
-Motivate team members
-Discover training needs and provide coaching
-Listen to team members’ feedback and resolve any issues or conflicts
-Recognize high performance and reward accomplishments
-Encourage creativity and risk-taking
-Suggest and organize team building activities
-Monthly & Weekly reports to higher Managment

کمپنی کا لوگو
Coordinator
Inbox Business Technologies (Pvt) Ltd.
نومبر ۲۰۱۵ - نومبر ۲۰۱٦ | Lahore, Pakistan

Answer telephones and respond to inquiries from clients and participants
Create, compile and export databases containing all information for each service call
Take responsibilities for regions and speaking engagements of Technical support
Process end-of-day reports
Process and file templates of customers feedback
Form contacts with the Technical support for all troubleshooting queries
Answer potential clients’ questions about facility and amenities
Maintain and evaluate IT equipment

کمپنی کا لوگو
Project Lead Officer
Megaplus- Project Youth Government Of Punjab
جولائی ۲۰۱۳ - نومبر ۲۰۱۵ | Lahore, Pakistan

-Install and configure computer hardware operating systems and applications
-Monitor and maintain computer systems and networks
-Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
-Troubleshoot the system and network problems, diagnosing and solving hardware or software faults
replace parts as required
-Provide support, including procedural documentation and relevant reports
-Follow diagrams and written instructions to repair a fault or set up a system
-Support the roll-out of new applications
-Set up new users' accounts and profiles and deal with password issues
-Respond within agreed time limits to call-outs
-Work continuously on a task until completion (or referral to third parties, if appropriate)
-Prioritize and manage many open cases at one time
-Rapidly establishing a good working relationship with customers and other professionals, such as software developers
-Test and evaluate new technology according to the company portfolio
-Conduct electrical safety checks on computer equipment.

تعلیم

NCBA&E
ماسٹرز, ایگزیکیٹو ماسٹرز ان بزنس ایڈمنسٹریشن, MBA-Exective‎
Business Administration
CGPA 3.2/4
2020
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A‎
Langauge (Arabic), Language (English), Language (Persian)
درجہ B+
2015
Educate Dell
سرٹیفیکیشن, Dell Certification‎
Best Support Staff
نامکمل
2015
, Computer Ms Office‎
درجہ A
2013
تعلیم و تعلیمی ادارے, Project Citizen Pakistan‎
فی صد 80%
2011
Lahore Board
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), Intermediate‎
درجہ C
2011
Lahore Board
میٹرک / او لیول, سائنس, Matriculation‎
درجہ A
2009

پیشہ ورانہ مہارتیں

ماہر Adminstration Knowledge
ماہر Analytical
ماہر BGM / DME
ماہر Business Operations
ماہر Conflict Resolution
ماہر Conservation Awareness
ماہر Counter Billing Skills
ماہر Cultural Sensitivities
ماہر Customer Service Operations
ماہر Food Knowledge
ماہر Hardware Command
ماہر Machine Parts Knowledge
ماہر Mentoring Of Staff
ماہر negotiation and conflict management
ماہر Optimistic
ماہر PMO
ماہر Positive Attitude
ماہر Project Management
ماہر PSM
ماہر Record keeping 
ماہر Resilience
ماہر Software
ماہر Team Building
ماہر Willingness To Learn

زبانیں

متوسط انگریزی
ماہر پنجابی
ماہر اردو

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