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خلاصہ
To continue my career as an IT professional in IT Industry, I am seeking a challenging position to further enhance my knowledge and skills in fast growing field of IT industry.
تجربہ
ICT Officer
IT Desktop Support.
Office 365 Administration.
Installation of Windows, Software and System Administration.
Installation of Printers Scanners and other Peripheral devices.
Users profile management on Active Directory and Azure Active Directory.
LAN Setup and trouble Shooting.
CISCO Wireless Setup on WLC.
CISCO Meraki Firewall Administration.
Microsoft SharePoint File Server and Website Management.
CCTV Camera Installation and Configuration over POE.
IT Officer (USAID Funded Project)
Providing 1st line IT Technical and Remote Desktop Support, using HP Service Manager ServiceDesk ticketing system, logging the incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.Assist in Technical Documentation writing SRS, End User Manuals.Assist in designing, development and implementation of information system.New laptop and iMac devices Installation, maintenance and Troubleshooting of Hardware devices, software’s.Answer Phone Calls / Emails and responds to Tickets logs incidents Problems and Service requests in ServiceDesk Applications.Daily Data backup of the Project on NAS installed on Premise.Conference calls and Meetings through Skype, Zoom, IP and GoToMeeting arrangements using Audio Video equipment.Managing Domain users’ profile, Outlook, login IDs and passwords.Installation of ZK Teco attendance machine and extracting reports for the employees of all the offices.IT Assets Management and tracking using Asset Tag on Asset management Software.
IT Officer
Managing entire ICT Infrastructure and ensure that data and networks are up 24/7
Understanding of ITIL v3 Methodologies
LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia.
Maintaining data of students and faculty members in Trainet and Pakinfo(USAID database).
Providing Tier-I Technical and Remote Desktop Support.
Service Manager tickets management.
HP Service Manager for Trouble ticket Resolution.
Managing Domain users profile, Outlook, login IDs and passwords.
Editing and monitoring local databases of students.
Admin Support and Technical Support of Servers and with Clients.
IT Support Engineer
Providing Tier-I Technical and Remote Desktop Support, Using HP Open View Service Desk, logging the incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.
Ensuring client end security by implementation of McAfee Enterprise Security, EPO Agent, HIPS, HP DDM and deployment of updates and patches.
Managing Domain users profile, Outlook, login IDs and passwords.
Installation troubleshooting of OCS, database applications, clients & digital certificates.
LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia.
Hardware + Software configuration, IT support to the Mobilink employees.
IT- Technical Support.
Windows 7 Deployment, Support and Troubleshooting.
Siebel, Value Added services and many other Mobilink intranet and internet applications Trouble shooting
Active Directory.
Service Manager tickets management
NOC Executive
