Experience
Technical Support Executive August 2010 - Current
SeeksAdmin Inc (http://seeksadmin.com/)

• Keep customers informed of progress during issue lifecycle and make follow-up communications in a timely manner.
• Create and verify backup of data.
• Deliver service and support to end-users using and operating automated Ticketing system software, via remote connection or over the Internet Live Chat and Help Desk
• Set-up and troubleshoot new accounts.
• Upgrade system and processes as required for enhanced functionality and security issue resolution.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
• Follow standard processes and procedures; in Trouble shooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Stay current with system information, changes and updates

Billing Executive

• Confer with customers by online / web Chat in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers\' service or billing complaints by performing activities (via tickets, phones, emails) such as exchanging services, refunding money, and adjusting bills
• Manage Issue invoices to Customer, billing system and handle all method billing inquiry.