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概要
Technical Support and Billing/Sales professional with 5 years experience of IT experience in client server, Providing 1st, and 2nd level issue resolution and troubleshooting for end users, both onsite and remote users. Manage incoming Help Desk requests via telephone, electronically or via Manage Engine queues promptly and provide high quality and conscientious support in accordance.
工作经历
Technical help-desk Support officer at SeeksAdmin Inc
Experience
Technical Support Executive August 2010 - Current
SeeksAdmin Inc (http://seeksadmin.com/)
• Keep customers informed of progress during issue lifecycle and make follow-up communications in a timely manner.
• Create and verify backup of data.
• Deliver service and support to end-users using and operating automated Ticketing system software, via remote connection or over the Internet Live Chat and Help Desk
• Set-up and troubleshoot new accounts.
• Upgrade system and processes as required for enhanced functionality and security issue resolution.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
• Follow standard processes and procedures; in Trouble shooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Stay current with system information, changes and updates
Billing Executive
• Confer with customers by online / web Chat in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers\' service or billing complaints by performing activities (via tickets, phones, emails) such as exchanging services, refunding money, and adjusting bills
• Manage Issue invoices to Customer, billing system and handle all method billing inquiry.
