خلاصہ

Confident individual with variety of professional experience and strong interpersonal skills gained through extensive training and different job roles, having cross functional exposure and ability to adopt new changes as per the organizational requirements


پراجیکٹس

“Assistant Manager – Contact Center-LHR” (Rotation)
“Recruitment Team Leader”

تجربہ

کمپنی کا لوگو
Specialist- Training & Development
PAKISTAN INTERNATIONAL EXPO CENTER
نومبر ۲۰۱٦ - مارچ ۲۰۱۸ | Lahore, Pakistan

Job responsibilities include: 
• Design, Develop and Deliver Trainings 
• Devise mechanisms to Identify gaps and make recommendations for improvement though training & development of resources. 
• Make recommendations for improvement to existing learning solutions, academics and training material to ensure they move in line with the outside market 
• Conduct New Induction orientations and training through classroom and e-learning
• Make quarterly and monthly training plans and release flexible training calendar

کمپنی کا لوگو
Specialist - Quality Assurance
Mobilink GSM (PMCL)
دسمبر ۲۰۱۵ - دسمبر ۲۰۱٦ | Lahore, Pakistan

Job responsibilities include: 
•  Developing, Revamping & implementing Quality Assurance Standards 
•  Train, Supervise, Coach, Facilitate and provide feedback to customer care staff 
•  Prepare and administer monthly performance reviews 
•  Nationwide correspondence & coordination for process improvement

کمپنی کا لوگو
Call Center Team Leader
Mobilink GSM (PMCL)
جنوری ۲۰۰۷ - اپریل ۲۰۱۰ | Lahore, Pakistan

Job responsibilities include: 
•  Led teams of 15 to 20 members serving customer upfront through inbound interactions 
•  Developing customer effective handling skills through one to one coaching on product, process and system skills
•  Identification of specific development needs of low performers along with improvement plan to enhance overall individual and team’s performance
 

کمپنی کا لوگو
“HR Manager”
MEHRAN ADVERTISERS (Pvt) Limited
فروری ۲۰۰٦ - دسمبر ۲۰۰٦ | Lahore, Pakistan

Job responsibilities include: 
•        Develop policies and procedures to provide effective solutions as per business requirements  
•        Salary and Benefits  
•        Monitor negotiations for group health care benefits, Leaves Act compliance and adherence. 
•        Training and Development  
•        Preserving the employer-employee relationship through designing an effective strategy 
•        Recruitment and Selection 
Manage reward and recognition process

تعلیم

Harvard Business School’s Manage Mentor®
سرٹیفیکیشن, ‎
Leadership And Management
مکمل
2015
Preston Institute of Management Sciences and Technology
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Human Resource
CGPA 3.5/5
2008

پیشہ ورانہ مہارتیں

ماہر Customer Satisfaction
ماہر Customer Service Management
ماہر Performance Management
ماہر Team Building
ماہر Team Management Skills

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں

مزید دیکھیے

Shazia آپکے جاننے والے

Adil Rehman
Avari Lahore Hotel
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Research Snipers