خلاصہ


Looking for a sound career path in Customer support, Business support analyst. A professional with 8 years of experience of working on multi softwares like CORDIC, iCabbi, CMS, Fintech, Vici dial. Also interested in Business Management, Marketing, Supply chain,Tourism and Hospitality management as it appeals to me the most .I have achieved Gold Medal and 1st position in Post Graduation.I ltraveled to United kingdom to gain exposure and international experience in different fields. I am always keen to improve my educational skills by accepting responsibility for planning and performing activities. I love to do market research and analysis for new products and technological enhanced utilities.


پراجیکٹس

Khan Electronics

تجربہ

کمپنی کا لوگو
Application Support Analyst
Contour Software - Constellation Software Inc.
فروری ۲۰۲۳ - موجودہ | Lahore, Pakistan

کمپنی کا لوگو
Dispatcher
Support solutions hub
ستمبر ۲۰۱۹ - فروری ۲۰۲۳ | Lahore, Pakistan

A Dispatcher and callbooker for a Uk based Taxi company.Data entry for new clients and administration for driver. Dispatching jobs, Updating PO and liecense in the system doing data entr for driver.Making email bookings.Contacting clients with emails, calls making sure Quality management. Accounts commission setup for Corportae clients.Data entry for driver accounts.

کمپنی کا لوگو
Customer service manager
Atlas Cars Of London
ستمبر ۲۰۱۵ - اگست ۲۰۱۹ | Lahore, Pakistan

Managing fleet of 50 employees.Deals with customer relations and solve any kind of queries.Working on a software Cordic. Allocation of bookings according to the actual eta given ahead.

کمپنی کا لوگو
TSR
The Vivid Support
جون ۲۰۱۵ - اکتوبر ۲۰۱۵ | Lahore, Pakistan

کمپنی کا لوگو
Accounts & Admin Officer
Caledonian News
مئی ۲۰۱۲ - اپریل ۲۰۱۳ | Lothian, United Kingdom


تعلیم

Virtual University of Pakistan
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Master of Business Studies‎
Accounting & Finance, Information & Communication Technology, Marketing, Supply Chain and Logistics Management
CGPA 3.0/4
2020
College Of Tourism And Hotel Management
ڈپلوما, Post Graduate Diploma in Hospitality and Tourism Management‎
Hospitality & Tourism, Human Resource, Marketing (Brand Management, Consumer Behavior), Tourism Management, SALES
مکمل
2017
University of the Punjab
بیچلرز, بیچلرز ان کامرس, Bcom‎
Human Resource Management, Marketing Management
2016
Cambridge University
انٹرمیڈیٹ / اے لیول, اے لیول, A levels‎
Business, Accounting, Business Economics
درجہ B
2014
Cambridge University
میٹرک / او لیول, او لیول, O levels‎
Accounting, Commerce, English
درجہ B
2010

پیشہ ورانہ مہارتیں

ماہر Business Development
ابتدائی 4 Knowledge of Taxation
ماہر Academic IELTS Training Skills
ماہر Academic Researching
متوسط Account Management
ابتدائی Accounting Principles
ماہر American Acssant
ماہر Aseptic Technique Knowledge
متوسط Bilingual English
ماہر Branch Support.
ماہر British Accent
ماہر Call Center Experience
ماہر Call Controls
ماہر Chat Support Skills
متوسط Client Acquisition
ماہر Client Contact Skills
ماہر Client Coordination
ماہر Client Deailing
ماہر Client Relationship Maintaining
ماہر Composition Knowledge
ماہر Computer and Internet Search Skills
ماہر Conservation Awareness
ابتدائی Corporate Sales Management
ماہر Curriculum Researching
ماہر Customer Acquisition
متوسط Customer Analysis
ماہر Customer Contact Skills
ماہر Customer Satisfaction Management
ماہر Dispatch Skills
متوسط English Grammar
متوسط English Proficiency
ماہر English Spken
متوسط Excellent speaking skills in the target language
متوسط Export Management
ماہر Fluent In Englisg
ماہر Fluent in English
ماہر General IELTS Training Skills
ماہر h Operations Management
متوسط Handling Assignments
ماہر Inbound Call Center
ماہر IT Support Responsibilities
متوسط JSSP
ماہر Listening to Customers
متوسط Live Chat Handling
متوسط Manage Client Relationships
متوسط Microsoft Applications Experience
متوسط Multitasking Skills
متوسط Nutrition Survey and Assessments
ماہر Obstetrician
ماہر On Call Support

زبانیں

متوسط اردو
متوسط انگریزی

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