خلاصہ

Sr. Information Technology Professional and PMP Certified Sr. Project Management professional, with more than 25 years of Information Technology experience and 18+ years of IT Management, Software Solutions Delivery, IT project/program planning, Team management, Technical architecture and production implementations experience in International/local Public Sector organizations, seeks a position fully utilizing strong Software Solution Delivery, customer service attitude, exceptional organizational ability and Leadership & communication skills in Information Technology. 


CAREER PROFILE





    • 20+ Years of Information Technology Solution design, delivery and management expertise from International reputable organizations.

    • Expertise in Designing business focused IT Strategies to maximize opportunities.

    • Great experience in Technology Management, IT Strategy and Product Development.

    • Vast Experience of working on Strategic IT Plans and monitoring the progress against the Plan.

    • Expertise in The Open Group Architecture Framework (TOGAF)

    • Expertise in various Software development Methodologies like Waterfall, AGILE, SCRUM, RAD etc

    • Managed large size (150+) IT Development, Operations, Enterprise Project Management Team.

    • Lead the Continuous Improvements (CI) in IT & Business areas and received Yellow Belt in CI.

    • Implementation of smart Meters technology (Utilities) and Integration with Billing System & Customer Relationship Management (CRM).

    • Managed large size offshore team and delivered projects on time.

    • Lead Team to develop a plan to improve Customer satisfaction. Initiatives included developing various channels (Mobile App, Responsive Website, IVR etc) for customer to make payments and other Customer Interactions. 

    • Managing cross functional large Project Teams, preparing and managing the department budget.

    • Expert in latest Information and Communication Technology trends, Business Intelligence and Data Analytics.


    ·       Transformed under-performing IT department, identify problems and implement best practices to achieve operational excellence.


    ·       Mentor and develop customer-focused IT department balancing strategy and implementing best practices.


    ·       Strategies and implement formal planning, transforming business processes, creating scalable/reliable infrastructure to improve service levels and drive business performance.


    ·       Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects.



    • Strong Technical IT background with System Analysis and Technical Architecture.

    • Excels at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives.

    • Effectively training, motivating and mentoring IT Teams and other resources.


    ·       Extensively involved throughout Software Development Life Cycle.


    ·       Technical professional experienced in the software development process, deployment of technology to meet internal customer needs, as well as complex technology management.


    ·       Strong team leader with the proven skills to lead multidisciplinary teams and ensure productivity and morale in high-pressure situations;


    ·       Lead IT Teams to design High available IT Solutions with Disaster Recovery. Developed BCP for IT and Helped Internal Business partners to develop Business Continuity Plan.


    ·       Managed 100% compliance of all requirements from the Regulator regarding Technology governance, Risk & safety regulations.



تجربہ

کمپنی کا لوگو
General Manager/Chief Information Systems
Nation Transmission and Despatch Company
اگست ۲۰۱۷ - موجودہ | Lahore, Pakistan

National Transmission and Despatch Company (NTDC) – {General Manager IT/ Chief Information Systems-  August 2017 - Current}


Managing overall Information Technology department for NTDC
Managing IT teams to develop/support 30+ Highly available IT Applications.
Implemented new Data Governance and Data Strategies to meet the current and future needs of the organization.
Developed IT Strategic Plan and Technology Roadmap in alignment of Enterprise goals.
Designed and Implemented IT Policies.
Establishing an IT Infrastructure across 130+ NTDC offices.
Developed a large initiative of Digital Transformation.
Working on ERP Implementation with World bank funding to support different Business Departments at NTDC
Tier 3 Data Center and Infrastructure development across 130+ Sites.
Managing SLA for all IT services.

کمپنی کا لوگو
Director General - DG PMO
Ministry of Information Technology, Govt. of Pakistan
دسمبر ۲۰۱٦ - جولائی ۲۰۱۷ | Islamabad, Pakistan

Ministry of Information and Technology – {Director General(PMO) MP Scale November 2016 – August 2017}


Worked as a Director General (PMO) in National Information Technology Board (Ministry of Information Technology and Telecom).
Set up a Center of Excellence for NITB to serve all Federal Government Ministries.
Managed all the IT Projects of Software solution implementation and IT Operations for National IT Board.
Developed a Technology roadmap for National Information Technology Board (NITB).
Developed a Project Management Framework for NITB to support large number of Solution delivery Projects for Federal government.
Part of NITB’s restructuring Team whose responsibility was to re-organize the NITB to efficiently support all the federal Ministries.
Worked on Human Resource skills development program especially in Technology and Project Management.


 

کمپنی کا لوگو
Program Director
DTE Energy Inc
اگست ۱۹۹۹ - نومبر ۲۰۱٦ | Detroit,MI, USA

DTE Energy Inc. (Detroit, MI,USA) – {Program Director - SAP CR&B ISU Implementation March 2016 – November 2016}
RESPONSIBILITIES:
Main responsibilities:
·       Managed the Overall Program for SAP ERP Information System for Utilities (ISU) implementation.
·       Managed multiple IT Teams from different physical locations.
·       Implemented the SAP Business Warehouse (BW) solution.
·       Planned and executed the Dress Rehearsal Cycles for the ISU Deployment.
·       Planed Business Recovery and Post deployment plans.
·       Planed and cut over 100+ Legacy applications to new platform.
·       Planned and executed the final deployment.
·       Managed large Data/Reports Team to migrate the data from the legacy to new ERP Solution.
·       Lead the new Data governance strategy for DTE Energy.
DTE Energy Inc. (Detroit, MI,USA) – {Program Director/ IT Director, Outbound Customer Communications and SAP CR&B Implementation January 2015 – March 2016}
RESPONSIBILITIES:
Main responsibilities:
·       Managed the Outbound Customer Communication’s Software Solutions Development and IT Operations Team.
·       Implemented ITIL processes to streamline the IT Operations.
·       Managed the 105 Interfaces Migration from Legacy to SAP ERP Information System for Utilities (ISU) Interface Team consists of 70+ IT Professionals.
·       Lead the ERP Solution selection process and selected ERP solution that best suits the DTE Energy’s needs.
DTE Energy Inc. (Detroit, MI,USA) – { Sr. Software development Manager – IT, Customer Mobility& Customer Communications 2013 - 2015}
RESPONSIBILITIES:
Main responsibilities:
Manage the Self Service Channels Team of 50+ IT professionals.
·       Worked with stakeholders and managed their expectations in new Self Service Channels.
·       Manage all projects (Self Service Program) in Customer Service area
·       Implemented all Outbound communications to customers via SMS, voice, email and paper.
·       Managed the Budget of $100 Million.
DTE Energy Inc. (Detroit, MI,USA) – { Sr. Software development Manager 2011-2012}
RESPONSIBILITIES:
Main responsibilities:


Managed the CCM (Customer Communications Management) Team, Industrial & Residential Billing System and Bill print Operations.
Work with Business stakeholders and manage their expectations in terms of Operations and System enhancements.
Manage all projects in CCM Area and lead the Software Development and Data Team of 75+ IT Professional.


·       Managed and deployed Data Services infrastructure & deploy the Address Validation web services.
·       Manage the OpenText Stream serve project to improve the Customer Satisfaction.
DTE Energy Inc. (Detroit, MI,USA) – {Software development Manager Information Technology Dept. 2009 – 2011}
RESPONSIBILITIES:
Main responsibilities:
·       Advanced Metering Infrastructure (AMI) and Meter Data Management (MDM) & Dynamic Peak Pricing Implementation.
·       Smart Meter (MDM) Implementation and Billing system Enhancements as per Regulatory requirements.
DTE Energy Inc. (Detroit, MI,USA) – {Software development Manager, Customer Service -Billing Dept., Dec 2003 – 2009}
RESPONSIBILITIES:
Some of the responsibilities:
·       Managed the large Industrial & Residential Billing project and Implemented the Billing Systems along with Bill payment portal in Oracle technology.
·       Managed the Reporting Team and designed the Data Governance framework for the customer service and DTE Energy.
·       Managed IT Business Relationships and all the key stakeholder’s expectations.
Developed and Implemented the EDI (Electronic Data Interchange) System for all the key Public sector organization.
Implemented the Bank to Utility Interface to receive payments from customers.

کمپنی کا لوگو
IT Consultant
Computer Aid (CAI). (Detroit, MI,USA) – {IT Consultant, Dec 1999 – Dec 2003}
دسمبر ۱۹۹۹ - دسمبر ۲۰۰۳ | Detroit, USA


Some of the responsibilities:
·         Team Leader for Industrial Billing Operations Team.
·         Provide the IT Operational Support
·         Provide the Technical guidance to the Team.etc
·         Large Oracle Implementations.

کمپنی کا لوگو
IT Consultant
Montage IT Inc. (Ottawa, Canada) – Sr. IT consultant {Jan 1998 - Dec 1999}
جنوری ۱۹۹۸ - دسمبر ۱۹۹۹ | Ottawa, Canada


RESPONSIBILITIES:
 Lead the project team of 6-8 people and designed the new applications
 Lead the analysis, design and development of the large applications at the Canadian Government ministries. etc
Oracle Development

کمپنی کا لوگو
Systems Analyst
Fauji Fertilizer Company
جنوری ۱۹۹۵ - نومبر ۱۹۹۷ | Islamabad, Pakistan


Responsibilities:
·         Analysis, Design and Development of Database Systems.
·         Oracle PL/SQL Development, Requirement Analysis of new applications
·         Forms/Reports, Database Procedures, Packages, Functions Design and development, Unix Shell Scripts etc

تعلیم

University of Michigan
ماسٹرز, ماسٹرز ان سائنس, MS in Information Systems‎
Information System
CGPA 3.8/4
2007
Quaid-i-Azam University
ماسٹرز, ماسٹرز ان سائنس, Information Systems‎
Computer Sciences and Information Technology
1992

پیشہ ورانہ مہارتیں

ماہر Business Continuity Plan
ماہر Customer Service Operations
ماہر Disaster Recovery
ماہر Enterprise IT Strategy
ماہر Information Technology
ماہر IT Operations Management
ماہر IT Service Delivery
ماہر Project Management

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

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