IT Consultant/ Program Director – Customer Digital Channels DTE Energy Inc, Michigan, USA | Mar 2023 – Present
·        Leading a strategic digital transformation initiative across mobile and web platforms to enhance customer engagement and satisfaction.
·        Overseeing a cross-functional team of 100+ IT professionals across onshore and offshore locations, ensuring high performance and delivery excellence.

Partnering with multiple vendors to implement scalable, enterprise-grade digital solutions aligned with business goals
Effectively managing internal and external stakeholders to ensure seamless collaboration and delivery of best-in-class experiences.

Chief Information Officer / General Manager IT National Transmission & Despatch Company (NTDC), Pakistan | Aug 2017 – Feb 2023
·        Directed enterprise-wide IT strategy, operations, and large-scale digital initiatives for Pakistan’s national power transmission utility, reporting directly to the CEO and Board of Directors.
·        Developed and led the execution of a 5-year digital transformation roadmap, delivering 50+ strategic IT projects to modernize systems, improve service delivery, and enable business agility.
·        Implemented an ISO 27001-certified information security framework and spearheaded the design and commissioned a Tier 3 Data Center to enhance infrastructure resilience and business continuity.
·        Modernized IT infrastructure across 130+ nationwide locations to align with evolving organizational needs and support digital growth.

Ministry of Information and Technology – {Director General(PMO) MP Scale November 2016 – August 2017}


Worked as a Director General (PMO) in National Information Technology Board (Ministry of Information Technology and Telecom).
Set up a Center of Excellence for NITB to serve all Federal Government Ministries.
Managed all the IT Projects of Software solution implementation and IT Operations for National IT Board.
Developed a Technology roadmap for National Information Technology Board (NITB).
Developed a Project Management Framework for NITB to support large number of Solution delivery Projects for Federal government.
Part of NITB’s restructuring Team whose responsibility was to re-organize the NITB to efficiently support all the federal Ministries.
Worked on Human Resource skills development program especially in Technology and Project Management.


 

DTE Energy Inc. (Detroit, MI,USA) – {Program Director - SAP CR&B ISU Implementation March 2016 – November 2016}
RESPONSIBILITIES:
Main responsibilities:
·       Managed the Overall Program for SAP ERP Information System for Utilities (ISU) implementation.
·       Managed multiple IT Teams from different physical locations.
·       Implemented the SAP Business Warehouse (BW) solution.
·       Planned and executed the Dress Rehearsal Cycles for the ISU Deployment.
·       Planed Business Recovery and Post deployment plans.
·       Planed and cut over 100+ Legacy applications to new platform.
·       Planned and executed the final deployment.
·       Managed large Data/Reports Team to migrate the data from the legacy to new ERP Solution.
·       Lead the new Data governance strategy for DTE Energy.
DTE Energy Inc. (Detroit, MI,USA) – {Program Director/ IT Director, Outbound Customer Communications and SAP CR&B Implementation January 2015 – March 2016}
RESPONSIBILITIES:
Main responsibilities:
·       Managed the Outbound Customer Communication’s Software Solutions Development and IT Operations Team.
·       Implemented ITIL processes to streamline the IT Operations.
·       Managed the 105 Interfaces Migration from Legacy to SAP ERP Information System for Utilities (ISU) Interface Team consists of 70+ IT Professionals.
·       Lead the ERP Solution selection process and selected ERP solution that best suits the DTE Energy’s needs.
DTE Energy Inc. (Detroit, MI,USA) – { Sr. Software development Manager – IT, Customer Mobility& Customer Communications 2013 - 2015}
RESPONSIBILITIES:
Main responsibilities:
Manage the Self Service Channels Team of 50+ IT professionals.
·       Worked with stakeholders and managed their expectations in new Self Service Channels.
·       Manage all projects (Self Service Program) in Customer Service area
·       Implemented all Outbound communications to customers via SMS, voice, email and paper.
·       Managed the Budget of $100 Million.
DTE Energy Inc. (Detroit, MI,USA) – { Sr. Software development Manager 2011-2012}
RESPONSIBILITIES:
Main responsibilities:


Managed the CCM (Customer Communications Management) Team, Industrial & Residential Billing System and Bill print Operations.
Work with Business stakeholders and manage their expectations in terms of Operations and System enhancements.
Manage all projects in CCM Area and lead the Software Development and Data Team of 75+ IT Professional.


·       Managed and deployed Data Services infrastructure & deploy the Address Validation web services.
·       Manage the OpenText Stream serve project to improve the Customer Satisfaction.
DTE Energy Inc. (Detroit, MI,USA) – {Software development Manager Information Technology Dept. 2009 – 2011}
RESPONSIBILITIES:
Main responsibilities:
·       Advanced Metering Infrastructure (AMI) and Meter Data Management (MDM) & Dynamic Peak Pricing Implementation.
·       Smart Meter (MDM) Implementation and Billing system Enhancements as per Regulatory requirements.
DTE Energy Inc. (Detroit, MI,USA) – {Software development Manager, Customer Service -Billing Dept., Dec 2003 – 2009}
RESPONSIBILITIES:
Some of the responsibilities:
·       Managed the large Industrial & Residential Billing project and Implemented the Billing Systems along with Bill payment portal in Oracle technology.
·       Managed the Reporting Team and designed the Data Governance framework for the customer service and DTE Energy.
·       Managed IT Business Relationships and all the key stakeholder’s expectations.
Developed and Implemented the EDI (Electronic Data Interchange) System for all the key Public sector organization.
Implemented the Bank to Utility Interface to receive payments from customers.

Some of the responsibilities:
·         Team Leader for Industrial Billing Operations Team.
·         Provide the IT Operational Support
·         Provide the Technical guidance to the Team.etc
·         Large Oracle Implementations.

RESPONSIBILITIES:
 Lead the project team of 6-8 people and designed the new applications
 Lead the analysis, design and development of the large applications at the Canadian Government ministries. etc
Oracle Development

Responsibilities:
·         Analysis, Design and Development of Database Systems.
·         Oracle PL/SQL Development, Requirement Analysis of new applications
·         Forms/Reports, Database Procedures, Packages, Functions Design and development, Unix Shell Scripts etc