Impact of ERP Quality on Individual Performance

تاریخ : نومبر ۲۰۱٦ - نومبر ۲۰۱۷

Considering the manifold functions, Enterprise Resource Planning has obtained the vital importance now days; the main reason behind that success is its imperative role in the functional sectors of the economy. It is basically management related software that is used in business processes of any organization or industry which is used to combine multiple applications in business management. Furthermore, ERP is responsible for automation of numerous back office functions that are human resource, services, technology, accounts, reconciliations etc. It also assimilated the operations side of any industry or organization which includes planning of product, development, manufacturing, marketing and sales into one database application. ERP is called an enterprise or business application because it can be used by large business setups; hence they require customization and analysis of data by the professional teams and experts for needful up-gradations and proper timely deployment of functions. Among many other factors that affect ERP in any organization, some are most crucial for effective as well as successful ERP system implementation and they are related to quality. In general term, the term quality is considered as an important element of ERP system, which includes system quality (SQ), information quality (IQ) & service quality (ServQ), is influencing individual’s performance. Above mentioned three factors influencing or triggering the path of ERP ultimately affects the individual or business performance in any sector of organization. All three quality dimensions affect the perceived factors of usefulness and ease of use in an ERP system which has final stimuli on performance. This study answers some questions relating to the influence or forcing power of ERP quality dimensions on the output of end user in manufacturing organizations in Pakistan.