>Respond to customer queries in a timely and accurate way, complain ticket generating.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different
scenarios or impersonating users)
• Update internal databases with information about technical issues and useful
discussionswith customers
• Monitor customer complaints and reach out to provide assistance
• Being the customer-facing voice, addressing complex account and billingissues
• Understand about customers regarding how they use billing services, and provide valuable
feedback
• Educate customers on reporting options, alerts and budgets.
• Providing prompt, efficient, detailed, customer-oriented service to customers Work with
customer support peers across the board to ensure a consistent and high-quality level of
support
• Driving projects that improve customer interactions with company’s account andbilling
information
• Actively seeking solutions to customer needs, communicating trends to leadership, and
suggesting innovative solutions on behalf of the customerexperience.
• Closely work with the team to drive resolution of issues for customers.

• Responsibilities to Call the customers and get feedback from
• customer of our services. If there is any issue on networks
• then resolve it Properly.