خلاصہ

Experienced professional with 13 years of diverse experience in the field of Inbound customer support (Calls/LiveChats/Emails) and 4 years Office Assistant in Qatar. Possesses a Degree in MBA (Human Resources Management) from Virtual University of Pakistan, a Diploma in Informations and Systems Management from Aptech Computer Education, Qatar. Also holds a TOEFL certification from TOEFL Qatar Foundation, highlighting excellent English language skills.

During the initial stages of my career, I gained valuable industry exposure through internships and work placements at reputable institutions such as Soneri Bank, Lahore and Pembrokeshire College, UK. This allowed me to develop an understanding of banking operations and educational administration.

Currently serving as a Customer Support Executive at Effimize, Lahore and previously at Outkom Enterprises, Mindbridge Pvt Ltd and Support Solutions Hub in Lahore. I am responsible for providing exceptional support and assistance to clients, ensuring their satisfaction and maintaining a high level of customer retention.

Possessing a wide range of skills, I excel in areas such as basic computer and internet research skills, coaching and supervising, as well as listening and speaking. These skills have enabled me to effectively communicate with clients, resolve issues, and provide tailored solutions.

پراجیکٹس

Skincare YouTube VLog

تجربہ

کمپنی کا لوگو
Customer Support Executive
Effimize Pvt Ltd
جنوری ۲۰۲۳ - فروری ۲۰۲۴ | Lahore, Pakistan

Worked for UK based client Hoppa worldwide airport transfer provider  Handling Customer and business Partner Inquiries via Zendesk Email, LiveChats and Inbound Calls Resolving Customer/Partner Complaints in specific turnaround time. Making following up outbound calls to affiliate partners and Customers to resolve their issues Investigating customer reviews and inquiries via Email & Live Chats (Verloop)  Ensure to provide First Contact resolution in most effective way

کمپنی کا لوگو
Customer Support Executive
Outkom Enterprises
اگست ۲۰۲۲ - دسمبر ۲۰۲۲ | Lahore, Pakistan

Worked for UK based client Atlas Cars of London Handling Inbound calls, customer bookings, reservations and inquiries. Managing travel, journey-related issues of customers via real-time dispatch and tracking software Cordic Achieve and maintain all performance, productivity and quality targets 

کمپنی کا لوگو
Customer Support Executive
Mindbridge Pvt Ltd
اکتوبر ۲۰۲۰ - جولائی ۲۰۲۲ | Lahore, Pakistan

Worked for UK-based client \'UberEATS\', resolving live and non-live issues and concerns of Eaters, Restaurants, and Delivery Partners, and determining whether the matter should be escalated to the client for further processing. Resolving inquiries through \'Salesforce\' tickets.

کمپنی کا لوگو
Customer Support Executive
Support Solutions Hub Pvt Ltd
اپریل ۲۰۱۹ - جون ۲۰۱۹ | Lahore, Pakistan

Order processing taxi bookings for Uk based client City Taxis by taking details from customers based in Sheffield, UK Name, Contact No, Pickup address, Drop off address including Bus, Train & Airport bookings and sending for dispatch

کمپنی کا لوگو
Team Lead - Transcription
Odacious Web Pvt Ltd
جنوری ۲۰۱۹ - مارچ ۲۰۱۹ | Lahore, Pakistan


Quality Checking subtitled VLogs on YouTube by transcribers. As a result, I provided quality subtitles to the management with a reliable transcription team. By using YouTube CC software, I have transcribed various YouTube Vlogs including Beauty, Fashion, Skincare, Games, Astrology, Product reviews, Animal/Pet reviews and Med school life. Please click the link https://youtu.be/48CcDQ2OrjA to view the clean verbatim which I had transcribed by clicking CC in the video.

کمپنی کا لوگو
English Subtitler/Transcriber
ePlanet Communications (Pvt) Ltd.
جولائی ۲۰۱۷ - دسمبر ۲۰۱۸ | Lahore, Pakistan


Creating subtitles for US-based client Netflix in software and Quality Control by working with digitized versions of completed feature films and using specifically developed subtitling software which allows sound manipulation frame by frame. While carefully watching and listening to the entire film, Tv Series or Documentary all dialogue, music and sound effects are translated into two-line written captions. Making editorials decisions about whether certain lines or words can or should be deleted, ensuring that each caption or line is describing all relevant sound effects, singing, music, dialogue and voice-overs/narration which have to be easy to read and use of correct grammar and punctuation. Everything is reviewed and written/typed after all these processes are completed by comparing it to the actual dialogue.As a result, I and my team members provided quality English subtitles for the client with less supervision. I created subtitles on company customized software for various movies, documentaries, TV Shows, TV Series by following all the transcription guidelines. After completion of Transcription and Subtitling work, I used to proofread, edit .srt file, submit it in time and update it on Google Sheets.

کمپنی کا لوگو
Clerk cum Purchaser
Al Wattan Al Arabi Projects WLL
اگست ۲۰۱۲ - نومبر ۲۰۱٦ | Doha, Qatar


Job duties performed by me were as follows: 1) Purchasing materials, tools and spare parts for staff and workers 2) Handling customer & client calls and inquiries 3) Business correspondence by email 4) Preparing & posting daily income, expense, quotations, timesheets & delivery details of staff & workers 5) Preparing cash receipt from customers 6) Preparing cash & cheque receipts from clientsThis experience positioned me to carry out business operations and correspondences with less supervision under the Business Development Manager and positioned me to get a know-how of operations in a warehouse workshop and to deal with Indian, Nepali, Bangladeshi and even Qatari employers/employees and customers. This position has equipped me to fulfill the job requirements.

کمپنی کا لوگو
CSR (Order Processing)
TransData International
فروری ۲۰۱۲ - اپریل ۲۰۱۲ | Lahore, Pakistan


1)Prepared and processed customer orders in a timely manner to ensure on-time delivery by using dedicated software 2)Respond to customer email inquiries & develop a rapport with customers 3)Worked directly with supervisors to confirm orders were properly delivered 4)Working with co-workers in order to minimize workload

کمپنی کا لوگو
TSR
Dubai International Tech
ستمبر ۲۰۱۱ - نومبر ۲۰۱۱ | Lahore, Pakistan

1. Deliver prepared sales talks, reading from scripts that describe products or services,
in order to persuade potential customers to purchase a product or service.
2. Adjust sales scripts to better target the needs and interests of specific individuals.
3. Explain products or services and prices, and answer questions from customers.
4. Obtain customer information such as name, address, payment method
and enter orders into computers.
5. Assisting the Supervisor with training and motivating new batch Telesales Reps

کمپنی کا لوگو
Internship
Soneri Bank Limited
نومبر ۲۰۱۰ - دسمبر ۲۰۱۰ | Lahore, Pakistan

1.Clearing department including Outward Bill Collections [OBC]

2.Account opening

3.Remittance

کمپنی کا لوگو
Legal Transcriptionist
Tranzcript
فروری ۲۰۱۰ - مارچ ۲۰۱۰ | Lahore, Pakistan

1. Listening and converting files to text for UK clients.
2. Work of Transcribing legal audio dictation in word document,
3. Proofreading & Ability to use related equipment & Software

کمپنی کا لوگو
Customer Service Executive
Microconnexion
جولائی ۲۰۰۸ - مارچ ۲۰۰۹ | Lahore, Pakistan

for USA based client SpinVox
at Microconnexion, Lahore, Punjab, Pakistan
1.Capturing Speech and Converting/Typing to Text
2.Listening and converting voicemails to text
3.Coached new batch employees for Quality Assurance

کمپنی کا لوگو
Work Placement in Admin Dept
Pembrokeshire College, UK
اکتوبر ۲۰۰۱ - نومبر ۲۰۰۱ | South Glamorgan, United Kingdom

1. Typing applications
2. Course materials
3. Organizing files and folders

تعلیم

Virtual University of Pakistan
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, HRM‎
Human Resource Management
2012
Forman Christian College
بیچلرز, بیچلرز ان آرٹس, Bachelors in Arts‎
English Language and Literature
درجہ C+
2008
Jinnah Foundation Higher Secondary School
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, Faculty of Arts‎
Computer Science, English, English Literature
درجہ C+
2005
Ideal Indian School
میٹرک / او لیول, آرٹس, Matric‎
English, Mathematics, Social Sciences
درجہ C
1997

پیشہ ورانہ مہارتیں

متوسط CRM Handling
ماہر Computer/Technical Literacy
متوسط Corporate HR Departments
ماہر Excellent Verbal and Written Communication
متوسط HR Policies
ابتدائی Internet Recruiting
ابتدائی 360 Recruitment
ماہر Ability To Meet Deadlines
ماہر Academic Researching
ماہر Accoounts Management
ابتدائی Accounts Administration
ماہر Accurate Record Keeping
ماہر Active Listening
ماہر Ad Hoc Networks
متوسط Adminstrative Operations
ابتدائی Advisory Work
متوسط Aesthetic Procedures Knowledge
متوسط American Acssant
ابتدائی Analytic Reporting
ابتدائی Article Creation
ماہر Audio Transcription
ماہر Boldness
متوسط BPO Supervision Skills
متوسط British Accent
ماہر Business & Commerce
متوسط Business Development Consultancy
متوسط Business Knowledge
متوسط C Level Communication Skills
ماہر Call Support
ماہر Chat Support
ماہر Client Deaaling
ابتدائی Client Deailing
متوسط Client Deaing
ماہر Close Attention to Detail
متوسط Composition Knowledge
ماہر Computer Operator Jobs
ماہر Conservation Awareness
متوسط Cooordination Skills
ماہر coordinate people
ماہر Coordination Abilities
ابتدائی Corporate HR Department
ابتدائی Creative Writing
متوسط Customer Acquisition Skills
متوسط Customer Analysis
متوسط Customer Care Representation
متوسط Customer Dealing 
ماہر Customer Satisfaction Management
متوسط Customer Sercies
ماہر Customer Service Representation
ماہر Customer Services Oprations

زبانیں

ابتدائی عربی
متوسط پنجابی
متوسط ہندی
متوسط اردو
ماہر انگریزی

آپ کن کمپنیز کی پیروی کر رہے ہیں

مزید دیکھیے

Sunil John آپکے جاننے والے

Ali Abbas
MD Tech (IPEMR)
Hammad Masood Inayat
National Catholic Education Commission