خلاصہ

Network Technical Support professional with 7 years of extensive experience in desktop, network, system support, troubleshooting, maintenance, and repair within the organization, non-profitable organization and computer industries. A result oriented problem solver who provides technical support and resolutions to complex problems while maintaining integrity without work interruptions. Train and support clients in technical problem solving while increasing customer satisfaction, Demonstrated ability to establish strong working relationships and building teams with customers and technical support groups

تجربہ

کمپنی کا لوگو
System and Network Admin
Thardee MIicrofinance Foundation
اکتوبر ۲۰۱۷ - موجودہ | Tharparkar, Pakistan

Thardeep Microfinance Finance Foundation is a renowned Microfinance company with a size of 2000 employee and over 90 branches all over 90 branches in Sindh and Baluchistan. Where my responsibilities are to 1)Managing all server activities and making necessary changes over Azure portal. 2)Monitoring, Upgrading, Migrating, Troubleshooting DNS, Application, Database Linux Centos Servers through PUTTY and Email Server through Microsoft portal. 3)Responsible for VPN network.4)Managing Barracuda, Fortinet, Ubiquiti firewalls.5)Responsible for office LAN network. 6)Responsible for Desktop Support and training to users.7) Taking mercenary backups on daily basis.

کمپنی کا لوگو
Technology Consultant
Comnet
جنوری ۲۰۱۷ - موجودہ | Abu Dhabi, United Arab Emirates

Comnet is a IT company working on multiple project in UAE. Where i have accomplished one project with in a given time line of six months.
(Project Description) –
Migration from an existing Domain to a new Domain (from TYCO Middle East to TYCO international). Configure and Administration of Windows Server, Creating ADDC, GPO, involves upgrade of PC’s, upgrade of Microsoft Operating systems from 32 to 64 bit, Data backup & restore, reconfiguration of Microsoft outlook & reinstallation of company’s software’s & applications etc. Hence performed an audit for all users throughout the branch offices located in Qatar, Oman & parts of UAE. Collecting system configuration information, user data, applications for later upgrade & migration process.

کمپنی کا لوگو
Regional Executive IT
Mariestopes Society
مئی ۲۰۱۴ - ستمبر ۲۰۱٦ | Hyderabad, Pakistan

 Administrating Windows Server 2012 creating GPO, managing active directory.
 Providing support to Microsoft Dynamics AX 2012 clients.
 Providing support to FLAME users and sharing daily data entry report to manager.
 Providing support CIS users and taking daily necessary backups.
 Providing support office 365 support to users.
 Providing trainings to users.
 Imaging all the systems as per company policies.
 Designing & Implementation office Network/System Environment.
 Resolve Hardware issues of PC and Printer, Server, Switches & Routers.
 Conduction Monthly Meet up for requirement analysis.
 Vendor coordination for hardware/Software.
 Disaster Recovery & Business continuation planning’s.
 Designing Manuals for system users and trainings.
 Generating attendance for users through bio matric machine.

کمپنی کا لوگو
CPEI
Pakistan Telecommunication Company Limited (PTCL)
فروری ۲۰۱۱ - نومبر ۲۰۱۳ | Hyderabad, Pakistan

 Configuration of DSL Routers IPTV Customer complaints diagnosis.
 Creating VLANS
 Structure Cabling.
 Creating Multiple WAN Interfaces.
 Creating DHCP Server in DSL Routers.
 Connecting STB with DSL network
 Port Mapping.
 Technical Support to Customer and Team.
 Customer DSL & IPTV Complaints Diagnosis and troubleshooting.
 Providing VPN connection to Coorporate users.
 Monitoring/ reporting of overall DSLAM/ ONUs Network.
 Connecting Multiple LAN/ WAN and multiple WIFI devices with DSL router.

کمپنی کا لوگو
Network Support Engineer
Alpha Business machines
جنوری ۲۰۱۰ - نومبر ۲۰۱۰ | Karachi, Pakistan

 Connecting BIO Matric Devices with LAN.
 Accessing BIO Matric Devices remotely through Static IP
 Providing attendance management system training to users
 Proving Technical support to users.
 Trouble shooting connectivity issues.
 Proving attendance solution as per customer need and demand.
 Generating multiple reports

تعلیم

Virtual University of Pakistan
سرٹیفیکیشن, CCNP‎
Routing and Switching
مکمل
2013
University of Sindh
بیچلرز, , BS (4 years)‎
data communication, satelleite communication, cellular communication, Linux
2009
Virtual University of Pakistan
سرٹیفیکیشن, CCNA‎
Routing and Switching
مکمل
2009

پیشہ ورانہ مہارتیں

ماہر CCNA
ماہر CCNP
ماہر Cisco 1800
ماہر Cisco 6500
ماہر Cisco Access Points
ماہر Corporate IT
ماہر Ospf
ماہر Windows Server 2012

زبانیں

متوسط اردو
متوسط انگریزی

Ghulam آپکے جاننے والے

Manzoor Mugheri
Civil Society Support Program
Nazia Arain
Fast Rural Development Program (FRDP)