Experienced Information Technology Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Adobe Photoshop, Writing,Internal IT , Networking, Social Media Blogging, and Graphic Design. Strong engineering professional with a Bachelor's degree focused in Computer Systems Networking and Telecommunications from Federal Urdu University of Arts, Science & Technology, Islamabad..
Support on behalf of Ericsson in relationship with local issues global IT projects and customer projects running locally
Support end-users on general software issues, installation of applications & Operating System
Assist in Installation/Operation/Maintenance of the standard and local IT environment
Stock and IT Asset Management for local site
Manage IT services AD server, WIFI, ISPs, Network devices Configuring tools and Local Application Support
Physical equipment installation and testing.
Support external visitors, Ericsson and non-Ericsson, within Ericsson premises in basic IT services
Responding to Queries via Chat, Email, or Phone
Troubleshooting of LAN WIFI VOIP Email ERP Microsoft Dynamics AX Symantec Endpoint protection Active
Directory Huawei Telepresence Polycom Zoom to ensure smooth service delivery
OTRS & Network Management System (NMS) & Data center Monitoring
Manage OTRS by resolve queries of customer L1& L2 with the SLA and OLA on various Projects
Management configuration & operations of layer 2(access) switches & Firewall
Responsible for layer 2 technologies, VLANS, tagged/untagged traffic and STP
Juniper firewall SSG5 & SSG140 Configuration Related to Internet FW and security Policies
Report Information Security incidents root cause analysis Prepare Reports for Internal & External Audit
ISO 27001 & ISO 9001
Responding to queries via chat, email, or phone.
Training other staff members on troubleshooting and diagnosing problems.
Writing, editing, and revising training manuals for new and updated software and hardware.
Providing technical assistance for questions and problems.
TROUBLESHOOTING OF LAN EMAIL SOFTWARES
CONFIGURATION OF NETWORKS IP , DNS , Active Directory , Domain , Outlook , 3cx , TELEPRESENCE
OTRS AND NMS MONITORING
Installing new hardware & software (Servers. Printers. Computer work stations etc.)
Installation of OS system LAN connections VOIP , AD system wifi
Daily reports of projects and Resolve Level 1 issue on call or remote site
Manage OTRS by resolve queries of customer with the SLA and OLA on various projects by Ticketing system .
Monitoring COMSATS Internet Services nodes (Routers, Switches and base stations) by using MRTG and NAGIOS.
Designing and installation of Local Area Network (LAN) and Wide Area Network (WAN) in a new Projects.
Installation of new intemet connection for clients. Configuration Installation of Wireless Equipment’s of UBNT (Nano-Beam, Power Beam , Rocket Configuration) Access Point of Linksys (Cisco). TP-LINK, D- Ruckus.
Provide technical support to customer regarding their issues related to internet . Hosting / Domain, and Email Clients Apps (MS Outlook, Outlook Express etc.) remotely and on call.
Port forwarding for remote accessing and monitoring.
Conduct wireless survey before installation of new wireless internet connection. Installing new hardware (Servers. Printers. Computer work stations etc.)
Day to day administration and monitoring of network use. Fixing network faults. DNS. DHCP. VLANS management. )
Maintaining COMSATS internal network and other IT issues too. Daily documentation of office in MS Office.
Interacting with clients. understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. Responsible to resolving trouble-tickets raised by clients through phone, e access via Teamviewer.
Antenna, planning , telecommunication transmission networks using modern Radio-relay Digital Microwave radio.
aspects of radio propagation, starting from free-space loss and absorption loss
basic parameters of the microwave radio systems, antenna,
transmission lines and all other auxiliary equipment used during implementation of microwave radio-relay
sites.
Understanding of fiber optic cabling as well as internal network system components.
precision in cutting, splicing, and installing cable while still staying within the limits of safety protocols.
Install, maintain, and repair CCTV equipment for municipal utility and sewer department.
Network trouble shooting , ISA servers , system maintenance , software installation , network connectivity,
MCR and Live Transmission
systems development, and support for telecommunications and networking operations installation, configuration, repair, management of hardware, software and different networks ,
Graphic designing and video editing using Adode Photoshop /Premier Pro Light room , inpage .