مارچ ۲۸, ۲۰۲۲ شائع ہوئی 7 نے دیکھا
We are looking for a Guest Relations Officer to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
- Review arrival lists to welcome guests
- Answer their inquiries
- Help prepare welcome folders
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English
- A customer-oriented and professional attitude
- Outstanding communication abilities
- Excellent organizational and time-management skills
نوکری کی تفصیلات
PF Changs Pakistan
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