We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation.

  • Hotel Front Desk Officer responsibilities are include registering guests, managing reservations and providing information about rooms, rates and amenities.
  • If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
  • Ultimately, you will help create a pleasant and memorable stay for our guests

Responsibilities:

  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.

Requirements: 

  • Work experience as a Hotel Front Desk Officer, Receptionist or similar role.
  • Experience with hotel reservations software like EZEE etc. 
  • Understanding of how travel planning websites operate, like Booking.com and Trip Advisor. 
  • Customer service attitude.
  • Excellent communication and organizational skills.
  • A degree in hotel management is a plus.

نوکری کی تفصیلات

کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
Human Resources
نوکری کا مقام:
جنس:
مرد
عمر:
22 - 30 سال
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
A degree in hotel management.
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
2 سال - 4 سال (Experienced Professional)
اس سے پہلے درخواست دیجیۓ:
جون ۰۴, ۲۰۲۱
تاریخِ اِشاعت:
مئی ۰۳, ۲۰۲۱

Professional Employers (Pvt) Ltd

بھرتی / روزگار کے ادارے · 51-100 ملازمین - لاہور

PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.

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