یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Controller

Nessovo

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

دسمبر ۰۳, ۲۰۲۲ شائع ہوئی 327 نے دیکھا

Customer service must have solid communication, technology, analytical and management skills. Candidates should possess knowledge of all aspects of generally accepted accounting principles. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Typical duties of a Customer Service controller

Planning, directing and coordinating all accounting operational functions
Providing management with information vital to the decision-making process
Managing the budget process
Evaluating the effectiveness of accounting software and supporting database, as needed
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Manage customers' accounts
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Organize workflow to meet customer timeframes
Process orders, forms, applications and requests
Set up new customer accounts
Perform customer verifications
Establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Developing and monitoring business performance metrics
Manage large amounts of incoming phone calls
Generate sales leads
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Have knowledge update driver portal and jobs.
Creating pools of people ready and willing to take on new challenges and step up when needed
Recommends changes in products, service, and policy by evaluating results and competitive developments
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.