اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

JOB RESPONSIBILITIES

  • Demonstrating the significance of their work in the context of local, national, and global trends that impact both their organization and industry
  • Mining data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine.
  • Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
  • Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.
  • Work across support organization to standardize the definitions, and create shared access for the following areas: Performance reporting needs for Tier 1, Tier 2 & 3, Enablement reporting needs for Quality & Training, Automation & Deflection reporting needs for Technology & Help Center, WFM scheduling, forecasting, real time management.
  • Work with Tier 2 & Tier 3 - Product performance reporting needs.

QUALIFICATION CRITERIA

  • 3+ years’ experience working in analytics in a global support organization
  • 3+ years’ experience collecting requirements & developing a reporting framework from the bottom up
  • Knowledge of best practices for contact center reporting
  • Prior experience with building central reporting based off Salesforce, Geneses and other contact center software
  • 3+ years’ experience supporting ongoing business needs while maintaining long- term projects

JOB DESCTIPTION

  • Strong understanding of statistical techniques such as correlation and regression.
  • Deep knowledge and/or quick uptake in working with relational databases, database structures and data analysis.
  • Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to clients and the business in writing and verbally.
  • Ability to translate research into insights, informing projects with measurable impact on business, services and customer experience.

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
3 سال
اس سے پہلے درخواست دیجیۓ:
نومبر ۲۱, ۲۰۲۱
تاریخِ اِشاعت:
اکتوبر ۲۰, ۲۰۲۱

Work Environments

Supervisor’s gender:
Male
Percentage of female coworkers:
40-49%
Flexible work time:
No
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Not at all
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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روزی پریمیئم کو آزمائیں

SDS IT

انفارمیشن ٹیکنالوجی · 51-100 ملازمین - اسلام آباد

pSDS IT/p

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