Floor Manager - Contact Center

Selteq Ltd Unverified

اسلام آباد ، پاکستان

مئی ۱۸, ۲۰۲۱ شائع ہوئی 151 نے دیکھا

PKR. 70,000 - 100,000/Month

اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

An exciting opportunity has arisen for an experienced Call Center Manager. The ideal candidate will have excellent communication skills and will have experience of working in a call center.

Would you like to work for a next generation global company with its headquarters in LONDON?

Roles and Responsibilities:

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

You must have the following:

  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organizational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Experience of working in a call center
  • Be Extremely Enthusiastic, Motivated and Passionate
  • Strong team player with ability to lead
  • Excellent Problem Solvers with CAN DO Attitude
  • Should have evidence of working in sales environment
  • Ability to work Under Pressure
  • Be Flexible and be Committed
  • Excellent Organizational & Communication skills

Job Details:

Job Shift: Second Shift (Afternoon)

Job Location: Islamabad, Pakistan

Salary: 80,000 PKR - 120,000 PKR

Gender: No Preference

Age: 25 - 45 Years

Minimum Education: Bachelors

Minimum Experience: 3-4 Years

Career Level: Experienced Professional

نوکری کی تفصیلات

کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
دوپہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
5 سال
اس سے پہلے درخواست دیجیۓ:
جون ۱۸, ۲۰۲۱
تاریخِ اِشاعت:
مئی ۱۸, ۲۰۲۱
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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روزی پریمیئم کو آزمائیں

Selteq Ltd

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - اسلام آباد

ppSelteq Ltd/p/p

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