Manager Patient Experience

Shifa International Hospitals Ltd.

اسلام آباد ، پاکستان

درخواست بھیجیں

اپریل ۰۹, ۲۰۲۵ شائع ہوئی 253 نے دیکھا Report Job

The Manager of Patient Experience at Shifa International Hospitals Ltd. plays a vital role in shaping the patient journey and ensuring that every interaction meets the highest standards of care. This position requires an individual who possesses exceptional customer service skills and the ability to engage with patients while fostering a culture of empathy and understanding. The manager leads a team of 20 dedicated professionals, focusing on enhancing patient satisfaction and driving improvements across various services within the healthcare setting. They utilize their analytical skills and project management expertise to identify key areas for improvement, develop strategic initiatives, and implement effective solutions that prioritize patient needs.

Responsibilities

Develop and implement strategies to enhance patient engagement and satisfaction through effective communication and feedback mechanisms.
Conduct regular assessments of patient interactions and feedback to identify trends and areas for improvement.
Utilize data analysis to measure patient satisfaction metrics and develop action plans to address any shortcomings.
Collaborate with various departments to streamline processes and improve service delivery within the hospital.
Provide training and ongoing support to staff in delivering high-quality customer service and managing patient expectations.
Implement and oversee programs aimed at resolving patient complaints and conflicts effectively and empathetically.
Foster relationships with patients and stakeholders to ensure their needs are met and their voices are heard.
Manage budgets and resources effectively to support patient experience initiatives and drive continuous improvement.
Stay up-to-date with healthcare trends and regulatory changes to ensure compliance and adapt strategies accordingly.