یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Success Associate

Soloinsight Pvt. Ltd.

اکتوبر ۰۳, ۲۰۱۷ شائع ہوئی 11 نے دیکھا

PKR. 40,000 - 60,000/Month

Solotech Labs is looking for responsive, pro-active computer literate persons for this role. The key competencies for this position include good technical skills and patience with those who are less tech savy. Candidate must possess exceptional communication skills and ability to productively work with other teams. Also, the candidate should be reliable, dependable and willing to go extra miles for the customers.The ideal candidate must be able to:-

Prioritize incidents and complaints to ensure all SLAs are met
Followup on open cases, bug tickets and record all call completion information recieved from the Customer Success Team Lead or Technical Support Specialist Level II
Research and identify solutions for software and hardware related issues
Diagnose and troubleshoot technical issues
Ask customer targetted questions to quickly understand the root cause of the problem
Communicate with clients through phone, email or chat, untill the issue is resolved
Properly escalate unresolved issues to relevant departments
Provide prompt and accurate feedback to customers
Refer to knowledge base or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Followup with clients to ensure their systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Prepare and manage schedule for all planned maintenance/updates for the clients

Share Daily performance report with the team lead

Required Skills:

A candidate must have Technical Aptitude
Ability to communicate about technical concepts to non-technical users
Ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
Individual having the Ability to read, write, and speak English fluently with good American or Neutral accent ONLY
Exceptional engagement and communication skill
Attention to detail and ability to participate in overall customer relationship management activities
Process driven, analytical thinker and possess high degree of initiative and ownership

مخصوص کام

Customer Support

مہارتیں

Mechanical System Upgradation Operational Tasks Handling

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Customer Support

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

2 سال - 3 سال

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۱۷, ۲۰۱۷

تاریخِ اِشاعت:

اکتوبر ۰۳, ۲۰۱۷

Soloinsight Pvt. Ltd.

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - لاہور

پیروی کریں

Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions