The Role: Commercial Systems Associate
The Location: Hyderabad, India
Work Shift: 3pm-12am/6pm-3am
The Team: Our team supports S&P Platts Global team members in our Commercial organization to attract new clients and provide support using our CRM tools and applications. We work to drive operational efficiency for all business stakeholders by working within the agile framework to prioritize, plan and oversee the delivery of strategic initiatives on commercial systems – Salesforce, Marketo, etc.. This team works with employees around the globe and at all levels in the business, providing a unique opportunity to get exposure to all areas of the business. We are a growing team with many senior associates that can provide on-the-job training and mentoring on a going forward basis.
The Impact: The Commercial Systems team drives operational efficiency by applying the agile methodology of software development and owns the prioritization of the S&P Global Platts Commercial Systems strategic initiatives. We also provide communications and overview on new system features, and improve data quality by implementing efficient data governance processes.
What’s in it for you:
Work with a global team and business
Support a fast-paced business
Work on a variety of projects and applications/software
Team is growing quickly alongside the business so there is a lot of opportunity for advancement in the future
On the job training and development
Responsibilities:
As a Commercial Systems Associate, you will:
Develop in depth understanding of business user processes and answer related questions from technology
Champion SFDC best practices throughout the organization
Support our Commercial teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business
Act as Tier 1 support for incoming tickets/cases, resolving system/process issues and escalating to correct teams if needed
Handle questions/requests related to Salesforce and connected applications (such as but not limited to Marketo, CVent, etc.) and related processes
Monitor commercial system integrations sync errors e.g. MQL Sync Errors, etc.
Monitor the Field Support DL for incoming inquiries and/or user complaints
Tenaciously work through issue identification, resolution, documentation and communication
Ensure our help documentation and applications are up to date and accurate
Provide reporting on KPIs across the business on a regular basis using CRM applications and Microsoft Excel.
Actively engage in product management by working alongside Product Owners by translation of business needs into technology requirements and the creation of related work items
Assist Product Owner in prioritizing work items for the scrum team
Assist Product Owner in creating additional work items (defects) ensuring all details are in place with the work item being ready for grooming
Assisting in triaging of issues escalated to the scrum team and communicating these findings to stakeholders
Participate in Agile projects to improve the commercial user experience and be able to conduct User Acceptance Testing with a high level of scrutiny
Work with business users in conducting UAT and defect resolution
Analyze Commercial processes and procedures to find areas for improvement. Work with a LEAN mindset.
What We’re Looking For:
Ideal candidates will have an undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills.
This person should have a strong foundation in CRM tools and will be tasked with creating, implementing and improving best practices ensuring continual enhancement of digital application(s)
Excellent oral and written communication skills are required along with excellent MS Office skills.
The candidate should possess strong organization, prioritization, problem identification, detail-oriented, and problem solving skills to manage internal workflows and client communication.
Basic Qualifications:
An undergraduate degree on Finance, Accounting, Business, Economics, or any related field.
Preferably with 1-5 years of experience in client support function. Fresh graduates are welcome to apply.
Must possess strong quantitative, analytical and interpretive skills.
Excellent oral and written communication skills are required along with excellent MS Office skills.
The candidate should possess strong organization, prioritization, problem identification, and problem solving skills to manage internal workflows and client communication.
Ability to take initiative, use consultative skills and build strong, productive relationships.
Preferred Qualifications:
Experience working with an integrated Marketing Automation platform and CRM System
Certification in Salesforce and/or Marketo will be an advantage.
Demonstrated ability to collaborate in a global, diverse and inclusive team environment
S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
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