1. ہوم
  2. خدمتِ خریدار ومعاونتِ صارف
  3. Customer Service Representative

Customer Service Representative

Taurus Technologies Unverified

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

مئی ۲۴, ۲۰۲۴ شائع ہوئی 374 نے دیکھا

PKR. 35,000 - 45,000/Month

  1. Customer Interactions:

    • Handling inbound and/or outbound calls from customers.
    • Providing information and assistance related to products or services offered by the company.
    • Resolving customer complaints and issues in a professional and empathetic manner.

  2. Problem Solving:

    • Investigating and resolving customer concerns and inquiries.
    • Utilizing company resources to provide accurate information and solutions.

  3. Documentation and Reporting:

    • Accurately documenting customer interactions and details of inquiries or complaints.
    • Reporting common issues or complaints to management for further action.

  4. Product Knowledge:

    • Maintaining a good understanding of the company's products or services.
    • Keeping up-to-date with changes in offerings or procedures.

  5. Compliance and Regulations:

    • Adhering to company policies and procedures.
    • Ensuring compliance with relevant legal requirements and regulations.

  6. Customer Satisfaction:

    • Striving for first-call resolution and high levels of customer satisfaction.
    • Following up with customers to ensure their issues are resolved satisfactorily.

  7. Team Collaboration:

    • Collaborating with team members and other departments to provide excellent customer service.
    • Participating in meetings and training sessions as required.

Skills and Qualifications

  • Communication Skills: Clear and professional communication skills, both verbal and written.
  • Customer Focus: Strong customer service skills and a positive attitude.
  • Problem-Solving: Ability to identify and solve customer problems efficiently.
  • Computer Literacy: Familiarity with CRM systems, basic troubleshooting, and data entry.
  • Patience and Empathy: Ability to handle difficult customers with diplomacy and tact.
  • Multi-tasking: Capable of managing multiple tasks simultaneously.

Working Conditions

  • Environment: Typically in an office setting or call center environment.
  • Hours: Monday to Friday from 7:00 pm to 5:00 am.
  • Advancement: Opportunities to advance to team leader or supervisor positions.
  • Training: Ongoing training and development to enhance skills and knowledge.
  • Experience: Provides valuable experience in customer service and communication.

Salary and Benefits

  • Salary: Generally varies depending on location and experience.
  • Benefits: Often includes health insurance, retirement plans, and paid time off.

مہارتیں

Cold Calling Call Handling Skills Supervision Skills

نوکری کی تفصیلات

صنعت:
بی پی او
شعبہِ افعال:
خدمتِ خریدار ومعاونتِ صارف
کل عہدے:
15 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
معاہدہ
نوکری کا مقام:
اسلام آباد, راولپنڈی, پاکستان
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
نوآموز
تجربہ:
غیر تجربہ کار - 1 سال
اس سے پہلے درخواست دیجیۓ:
جون ۰۱, ۲۰۲۴
تاریخِ اِشاعت:
مئی ۲۴, ۲۰۲۴

Taurus Technologies

بی پی او · 1-10 ملازمین - اسلام آباد, راولپنڈی
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