Branch Manager

The incumbent is responsible for managing and growing the branch banking business in the assigned area by coordinating with operation manager, cash officers and other stakeholders within the branch.

The incumbent is also responsible for ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously.

Job Responsibilities: 

• Responsible for smooth functioning of all branches’ including administration, marketing, training, lending and security
• Formulate viable business development strategies to ensure long-term success and achievement of goals.
• Arranging approvals of loans and increasing branch portfolio towards ENR Growth.
• Actively handle customer complaints and ensure every query of the customer is addressed appropriately.
•  Act as the administrative head of the branch and must closely observe security related issues of the branch
•  Must have access to customer related IDs
•  Have authority for a customer fee waiver
•  Must be responsible for the profitability of the branch
•  Conduct surprise checks on ATM and Vault
•  Encourage non-cash collection and instruct DBM/BO to avoid contact with activist
•  Responsible for handling petty cash
•  Cash and Collateral  reconciliation in branch cash vault will be done once a month as mentioned in (Branch Operational Manual)-BOM version 5.0
•  Ensure that sales will not be channelized through the activist
•  Protection of critical information such as Ids and passwords
• Supervisory Key No.3 will be operated by branch manager at the opening and closing of the branch
• Organize the recovery and collection process to maintain the delinquencies and losses within the
• specified limits of the assigned goals.
• Ensure safety and security of location, cash, collateral and other critical branch records within the
• Build a balance between the loans and deposits so as to achieve the self-funding status of the
• branches and take full responsibility of branches as revenue center.
• Ensure compliance with bank’s policies and operational guidelines.
• Deal with problems by providing creative and practical solutions.
• Share knowledge with other branches and headquarters on effective practices, competitive
• intelligence, business opportunities and needs.
• Strict monitoring of staff against any corruption and malpractices and report any such incidents to
• supervisor’s office (Head Office/ Regional Office) with confidence and integrity.
• Timely update branch staffs on changes in policies, processes and procedures.
• Carry out any other task assigned by line Manager.
• Perform sales calls to facilitate branch business and participate in all sales meetings and events and
• ensure effective penetration of branch to increase revenue.
• 2Incumbent shall be responsible to adhere by Telenor Microfinance Bank behaviors (Be Respectful,
• Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.