• Responsible for end to end Quality Assurance Planning, Training Planning and execution of the plan(s) of entire projects.
  • Work closely with the VP, Manager Operations to anticipate training need assessments, client requirements and commencement of the plans without a fail.
  • Responsible for the entire planning of resource utilization, tuning up the KPIs of QA/Training to meet client requirements.
  • Have a good skills to train and to motivate the current employees and good assessment on the utilization of the staff.
  • Provide reports on call center performance for the operations team and Managers.
  • Provide reports on agents dialing times and key performance indicators.
  • Provide employees with training and coaching to help them improve their skills.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Resolve call scoring disputes, questions and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
  • Contract length: 12 months
  • Expected Start Date: 01/02/2021
  • Job Types: Full-time, Contract
  • Salary: From Rs25,000.00 per month
  • Contract length: 12 months

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
3 آسامیاں
نوکری کی شفٹ:
تیسرا پہر (رات)
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
فروری ۱۴, ۲۰۲۱
تاریخِ اِشاعت:
جنوری ۱۳, ۲۰۲۱

Telus

رابطہ مرکز · 11-50 ملازمین - لاہور

Telus Group is a Call Center company providing Sales and customer services for USA , UK and Canada previously working in India and now started operations pakistan

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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