یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Quality Assurance Associate - Learning Center (Customer Experience)

Trans World Associates (Pvt) Ltd

لاہور ، پاکستان

درخواست بھیجیں

مارچ ۱۱, ۲۰۲۴ شائع ہوئی 174 نے دیکھا

Its roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center.

Strong problem-solving skills and very good time management skills.
Conduct regular quality audits and review Quality Assurance reports to assess agent performance and adherence to quality standards.
Provide constructive feedback to agents based on audit findings and mentor team members to ensure ongoing development and improvement.
Collaborate with call center management to identify training needs, develop strategies to address them, and maintain internal support and quality assurance standards
Review a subset of support agents' interactions (calls, emails, chat, social media) to assess support interactions based on established quality standards
Conduct call listening sessions and one-on-one coaching sessions
Suggest and prepare more efficient, customer-focused policies & procedures for improved customer experience
Conduct periodic training/refresher sessions (e.g. Pre & Post-shift huddles, weekly trainings, etc.)
Stay updated on industry best practices and trends related to quality assurance, training methodologies, and call center performance
Foster a culture of accountability, excellence, and continuous improvement within the call center team
Prepare & conduct CX Quiz
Develop TNAs based on the random spot checks
Conduct monthly evaluations based on the standard guidelines
Provide support to management RE detailed investigation on escalated case.

مہارتیں

Analytical Skills Time Management Ability To Plan Communication Skills

نوکری کی تفصیلات

صنعت:

ٹیلی کمیونیکشن/آئی ایس پی

شعبہِ افعال:

معیار کی ضمانت (QA)

کل عہدے:

3 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

اپریل ۱۲, ۲۰۲۴

تاریخِ اِشاعت:

مارچ ۱۱, ۲۰۲۴

Trans World Associates (Pvt) Ltd

ٹیلی کمیونیکشن/آئی ایس پی · 51-100 ملازمین - لاہور

پیروی کریں

Transworld: Pakistans backbone for international connectivity Transworld is a joint venture of Orascom Telecom Holding, Saif Group and Omzest Group of Oman and is Pakistans premier Internet and international connectivity provider. We have built our reputation providing reliable backhaul connectivity services to Pakistans leading ISPs and telcom operators. In the few years of its operation, Transworld has quickly become the favored choice of every major Broadband ISP, licensed voice operator and large corporations that require Tier 1 bandwidth to connect to the global community. It is a vital artery for voice and data communication in and out of the country and one of the major Internet routes for Pakistan. Transworld commenced operations in 2006 and is the only operator in Pakistan which owns its 1,300 KM submarine cable system TW1 and has capacities on other regional cables both on eastern and western sides for route diversity and resilience. The company has peering in Middle East, Europe, US and Far East with Tier-1 operators to provide lowest latency connections for Internet and data traffic.By virtue of its state of the art network, own private cable, international peering with Tier1 operators and strong local presence, Transworld gives unmatched SLAs to its local and international customers.