یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Team Lead Call Center

Trans World Associates (Pvt) Ltd

لاہور ، پاکستان

درخواست بھیجیں

مئی ۲٦, ۲۰۲۲ شائع ہوئی 15 نے دیکھا

Lead a team to deliver exceptional customer services.
Lead process improvements / operational fixes to enhance customer experience.
Measures resource performance and ensuring optimum productivity level of each team member
Creates effective coordination with team members to keep them engaged & intact with team deliverables
On call escalations handling for better customer experience
Contributes to team effort by accomplishing related results as needed
Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.

Skills requirements:

Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of call center equipment and relevant computer programs
Excellent organizational and leadership skills
Ability to work under pressure

Experience and Education:

Minimum Bachelor's Degree, Master’s degree holder is preferred
1 to 2 years of experience as call center supervisor or similar

مہارتیں

Team Mentoring Team Learning Call Handling Team Support Call Tracking Metrics Team Motivation Team Building

نوکری کی تفصیلات

صنعت:

ٹیلی کمیونیکشن/آئی ایس پی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

DHA, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

2 سال - 5 سال

اس سے پہلے درخواست دیجیۓ:

جون ۲۷, ۲۰۲۲

تاریخِ اِشاعت:

مئی ۲٦, ۲۰۲۲

Trans World Associates (Pvt) Ltd

ٹیلی کمیونیکشن/آئی ایس پی · 51-100 ملازمین - لاہور

پیروی کریں

Transworld: Pakistans backbone for international connectivity Transworld is a joint venture of Orascom Telecom Holding, Saif Group and Omzest Group of Oman and is Pakistans premier Internet and international connectivity provider. We have built our reputation providing reliable backhaul connectivity services to Pakistans leading ISPs and telcom operators. In the few years of its operation, Transworld has quickly become the favored choice of every major Broadband ISP, licensed voice operator and large corporations that require Tier 1 bandwidth to connect to the global community. It is a vital artery for voice and data communication in and out of the country and one of the major Internet routes for Pakistan. Transworld commenced operations in 2006 and is the only operator in Pakistan which owns its 1,300 KM submarine cable system TW1 and has capacities on other regional cables both on eastern and western sides for route diversity and resilience. The company has peering in Middle East, Europe, US and Far East with Tier-1 operators to provide lowest latency connections for Internet and data traffic.By virtue of its state of the art network, own private cable, international peering with Tier1 operators and strong local presence, Transworld gives unmatched SLAs to its local and international customers.