یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Call Center Manager - Outbound

Xamviva Tech

فروری ۲۷, ۲۰۲۳ شائع ہوئی 152 نے دیکھا

Responsibilities

Manage Call Center Projects and the team SLA.
Manage large amounts of outbound calls in a timely manner
Follow and implement communication “scripts” when handling different topics over call.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets

Requirements and skills

Previous experience in a call Centre management role
Track record of over-achieving targets
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types.

مخصوص کام

Outbound Sales Target
Report
Adherence

مہارتیں

MS Office المهارات المعدنية Sales Team Mentoring

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

راولپنڈی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

3 سال - 5 سال

اس سے پہلے درخواست دیجیۓ:

مارچ ۲۷, ۲۰۲۳

تاریخِ اِشاعت:

فروری ۲۷, ۲۰۲۳

Xamviva Tech

بی پی او · 51-100 ملازمین - راولپنڈی

پیروی کریں

With over two decades of experience, Xamviva is a trusted global provider of comprehensive outsourcing solutions, specializing in a wide range of services designed to enhance customer engagement and drive business success. We are experts in Live Chat Support, Virtual Assistance, Inbound and Outbound Call Services, IVR Solutions, Data Analysis, and Translation Services. Our commitment to excellence and innovation enables us to offer tailored solutions that meet the unique needs of businesses across various industries worldwide. Whether you're looking to streamline customer interactions, optimize operational processes, or expand your reach to a global audience, Xamviva has the expertise and technology to deliver results.