1. Manage incoming phone calls of the international customers
2. Identify and assess customers’ needs to achieve satisfaction; ensure to generate complaints to relevant department on timely manner
3. Provide accurate, valid and complete information by using the right methods/tools
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
5. Keep records of customer interactions
6. Perform data analysis in MS Excel and relevant tools
7. Handle multiple customer interaction platforms
Your Cloud Solutions is one of leading company in Pakistan with a mission to provide online education services to its clients all over world