یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Agent

Zeta Corp

جون ۰۷, ۲۰۲۳ شائع ہوئی 240 نے دیکھا

PKR. 60,000 - 70,000/Month

We are seeking a skilled and dedicated Customer Support Agent to join Healthtech company. The ideal candidate will have 6 months to 1 year of experience in customer support, fluency in English, and a background in O/A levels. As a Customer Support Agent, you will play a crucial role in ensuring a positive experience for our patients.

Responsibilities:

Provide exceptional customer support to patients via various communication channels (phone, email, chat).
Handle inquiries, resolve issues, and provide accurate information regarding our healthtech services.
Maintain a friendly and professional demeanor while assisting patients with their concerns and questions.
Evaluate patient needs and effectively route them to the appropriate doctors or specialists within our network.
Coordinate appointments and ensure timely follow-up with patients and healthcare professionals.
Maintain accurate and detailed records of patient interactions, feedback, and inquiries in our CRM system.
Collaborate with the customer support team to improve processes and enhance the overall patient experience.
Stay updated on our healthtech services, features, and industry trends to provide accurate information to patients.

Requirements:

6 months to 1 year of experience in customer support or a similar role.
Fluent in English, both written and verbal, with excellent communication skills.
Background in O/A levels education is mandatory.
Strong interpersonal skills and ability to empathize with patients' concerns.
Proficient in using customer support software, CRM systems, and standard office tools.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Attention to detail and commitment to providing exceptional customer service.
Knowledge of health tech industry trends and familiarity with medical terminology is a plus.