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VOIP Support Engineer

A new post for support desk engineer has arisen at a leading VOIP network service provider. This presents an excellent opportunity for someone with the relevant experience and the attributes identified below. This post offers exceptional scope for personal growth and progression because the Company is a successful and rapidly growing business.

Duties and Responsibilities

Support clients using our Cloud Phone System (VoIP), SIP Trunks, Fixed Line Services, Broadband, Leased Lines Support and Troubleshooting experience of DSL, WAN, LAN, ADSL to a 1st line level
Raising technical support cases against telephone and email requests
Ensure tickets are dealt and responded to within Service Level Agreement Troubleshooting and performing diagnostics to determine problem, testing, and providing solutions to business users
Liaise with customers and suppliers in a professional manner

Skills desirable for the role:

Experience of working in a helpdesk environment is desirable but not a 'must-have' Be able to work well as part of a team as well as on your own
Demonstrate the ability to troubleshoot problems methodically
Strong written and verbal skills Quick learner and someone who shows a willingness to take on issues so they may improve their own knowledge
A awesome customer service skills, be the customer champion
This is a great opportunity for candidates with no massive experience but great attitude, team spirit and willingness to
Learn and develop within Telecom Industry

Must haves -

Background in a customer service role
Must have 2 to 3 years of experience as Voip Support Engineer in telecom industry
IT Acumen
Team player
Willingness to learn and develop

Be great to also have –