发布 Oct 11, 2017 4 查看
Main Responsibilities
· Lead the commercial readiness of CRM, Business operations management features, Provisioning & Authentication Integrations (Development Requirements, Testing & Delivery)
· New pricing & packaging implementation in CRM & Core Systems
· Drive & Monitor FTTx expansion projects; Efficient & Effective commercial rollouts of FTTx ventures (planned/ad-hoc)
· Support Commercial teams (Sales, Customer Care & Ops, Products) in meeting their Revenue KPIs & Managing Customer Experience
· Development & Alignment of processes & policies to enhance customer satisfaction & stickiness
· Prepare guidelines for customer retention team to meet respective targets
· Training of Sales & Customer Care/Operation teams over Pricing, Packaging, Processes & CRM workflows
· Last Mile Equipment availability for Sales & Support Channels
· Periodic Reporting – Customer Care & Operations KPI Dashboards & Adhoc Analysis for planning purposes
· Business Unit Communications to SMT (Periodic i.e. weekly, monthly)
Knowledge and Experience
· At least 4-5 years of a combination of Project management, Product operations, Customer Care / Retention / Churn Control
· Exceptional communication, writing and interpersonal skills
· Optimistic with supportive attitude
· Detail oriented and Results driven
Skills:
· MS Office
· MS Visio
· MPP tools
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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