发布 Jun 25, 2019
· Conduct monthly and bimonthly product/process/system knowledge quizzes for all Telenor projects (345, Dealer Support, FCA).
· Conduct weekly, monthly and bimonthly revamp trainings for all Telenor projects (345, Dealers Support, FCA).
· As per special instruction given by client conduct daily training of newly launched products / processes / software (Interfaces) for all Telenor projects (345, Dealers Support, FCA).
· Conducting Training Sessions and 1-1 Sessions with agents, for setting and maintaining targets/goals.
· Conduct TNA (Training Need Assessment) survey and formulate training plan accordingly.
· Design and construct training manual, which includes required training material used for Telenor Projects (345, Dealers Support, FCA).
· Coordinate with client regarding anomalous issues and update on any new instructions on daily basis.
Conducting monthly trainings for different aspects of Customer Service Skills (AHT improvement, Call handling skills etc).
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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