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职位介绍

  • Writing and implementing efficient code in existing programs.
  • Providing technical support by writing well-designed, testable code and resolving the customer directed issues at first hand.
  • Troubleshoot, debug and upgrade existing systems.
  • Comply with project plans and industry standards.
  •  Ensure software is updated with latest features.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Research and identify solutions to software issues.
  • Diagnose and troubleshoot technical issues.
  • Resolving day-to-day queries through software technical expertise.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Qualification & Experience:

  • Proven work experience as a Technical Support Engineer/Software Engineer.
  • Hands-on experience with Windows/Linux/Mac OS environments.

Specific Requirement’s:

  • ASP.NET MVC
  • SQL/MySQL
  • HTML/CSS
  • Strong Troubleshooting skills
  • Strong Client Side Communication skills

工作详细内容

全部职位:
3 发布
工作时间:
早班
工作类型:
工作地址:
Johar Town, 拉合尔, 巴基斯坦
性别:
没有偏好
最低学历:
学士
学位头衔:
BSCS
职位等级:
资深专业人员
经验:
2年 - 4年 (Client Side Communication Skills and Troubleshooting skills)
在之前申请:
Aug 05, 2021
发布日期:
Jul 05, 2021
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AirCod Technologies

· 51-100 员工 - 拉合尔

pAirCod Technologies is a leading multinational software house working in prominent market technologies to serve our valued clients with optimal solutions and products created to meet their business needs. At AirCod we develop efficient and responsive business models through proactive and multi-dime ...阅读更多

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