Team Lead Data Center

The Team Leader, Data Center Operations assures the security, reliability, and performance for the physical / virtual server and storage environments. He/she works to address issues by leading a team of Data Center professionals and leveraging his/her personal technical expertise. The Team Leader maintains responsibility for ensuring consistent, repeatable and sustainable practices, procedures, and documentation related to the Data Center operations.

•  Develops and provides Data Center expertise, ensuring the maintenance of physical servers, virtual servers, operating system / application patching, messaging, backups, and monitoring
•  Administrate in the duties to administer the cluster and hosts
•  Provide guidance and technical expertise in Disaster Recovery planning and design
•  Support the administration of SAN and SAN connectivity
•  Administer backups and diagnose backup errors
•  Manage client agents for server monitoring (SCOM) as well as agents for server management (SCCM)
•  Provide guidance for automated processes within the Microsoft and Linux environment
•  Ensures that effective practices and procedures are created for the configuration of storage for optimum performance.
•  Provides daily operations support and maintenance for enterprise servers
•  Performs technical support and administration of enterprise applications
•  Manages and maintains Operating System and application patches in compliance with vendor recommendations and security best practices
•  Maintains corporate infrastructure security standards for all systems; ensures data and database security at server level; employs security hardening techniques, especially for Internet facing systems
•  Regularly reviews system logs and OS behavior to proactively monitor systems and address issues accordingly
•  Creates and maintains technical and detailed design documentation
• Works closely with application teams for day to day support issues, break/fix issues, and scheduled maintenance
•  Manages Data Center vendor relationships, evaluating performance based on identified criteria
•  Ensures practices and procedures are being followed by the Data Center Operations team
•  Assigns and delegates tasks to team members as appropriate; defines roles and responsibilities for team members
•  Coach and provide leadership, motivation and supervision of direct reports.
•  Develop and grow IT team members–identify development needs, provide skill building opportunities for IT team.
•  Works with team members to establish annual Performance Management Plan (PMP) goals and provides feedback throughout the performance cycle
•  Encourages knowledge sharing, collaboration, and best practice sharing among team members
•  Minimum of 5+ years' experience in a cross functional role in a mid to large sized corporate environment supporting the following technologies: Preference will be given to the candidate having experience in National level datacenter in Pakistan.
•  Hands on experience with major Windows Server Operating Systems (2003, 2008, 2012, 2016) and Linux Operating system
•  Virtualization concepts VMware, Huawei, Cloud etc.
•  Enterprise Storage (SAN)
•  Familiar with Enterprise Backup
•  Leading a team with 5 or more technical professionals
•  System Center Configuration Manager (SCCM) – Windows OS patching, security and compliance
•  Disaster Recovery and Business Continuity & Networking concepts
•  Managing IT projects
•  Demonstrated knowledge of Change Management frameworks such as ITIL
•  Experience with defining and developing operational support standards for production systems and supported applications
•  Demonstrated ability to automate business processes
•  Ability to perform on call duties and afterhours work as necessary
•  Experience with developing and implementing in-house training processes to help deliver knowledge transfer to more junior personnel
•  Demonstrated experience with data center cooling, power and UPS, fire suppression, cabling and racking is preferable.
•  Having Experience in National level datacenter in Pakistan will be preferred