Our support services for SharePoint span all aspects of administration and configuration. We provide support to your internal team so they can get the help they need to resolve complex issues and remain productive. We can act as an extension of your internal SharePoint Administration team, taking on tasks and providing support to the organization, or we can take over support for your entire SharePoint environment, easing you from day-to-day SharePoint administration. Our administration support coverage includes the following:
• New SharePoint Farm for testing, development, staging and production
• SharePoint Scale-Out
• Issues troubleshooting and resolution
• Server patching and maintenance
• Proactive health checks
• Monitoring
• Monitoring SQL Server for SharePoint
• IIS Services Management
• SharePoint Performance Tune-up (Excluding Customized/Custom/Third-party Solutions)
• Backup and restore operations
• Export & Import Webs and Lists
• Moving/copying sites
• Solution Packages deployments
• Office Online and Workflow Manager Service Integration
• Web Applications, Site Collections, Content Databases, Locks and Quota Management
• Authentication Services Integration (FBA, Windows, Federated Services Integration) o (Must be already configured before integration)
• Security and permissions management
• Integration with other systems and Office 365 (Hybrid Environment)
• Business Connectivity Services
• Manage Metadata Services, UserProfile Services and My Sites management
• SharePoint Search Services Management
• Excel Services Management
• Apps Management Services
• Provide Best practice guidelines for custom solutions development
Remote Support
• New SharePoint Farm
• SharePoint Scale-Out
• SharePoint Performance Tune-Up
• Setting up alerts and enforcing policies
• Regularly auditing SharePoint environment
Resident Engineer
• Web Applications
• Site Collections
• Locks & Quotas Management
• Issues troubleshooting and resolution
• Proactive health checks
• Monitoring
• Management of IIS Services
• Backup and restore operations
• Export & Import Webs and Lists
Responsibilities:
One Call Bpo is the leading Client-Centric Business Process Outsourcing Company, specializing in Mortgage Loan processing, Insurance Claim processing and Data Entry Outsourcing Processing & Transaction processing services. We assist our clients by managing their business processes to world-class standards, while saving 25% to 50% annually and allowing them to focus on much more important activities. To provide a seamless extension of our client's customer relationship management process by being a premier provider of customer acquisition, customer care, and retention services.