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IT Support Officer

AusSource Enterprises (SMC-PRIVATE) LIMITED

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PKR. 40,000 - 50,000/Month

Responsibilities:

Assist all employees with any computer or IT related issues
Create, add and modify user accounts and services across our various cloud platforms
Assist users over the phone, in-person, and remotely using multiple platforms
Administration of Active Directory, Azure, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
Office365 support setting up devices and email clients, tablets, mobile phones, and computers
Understanding of virtual desktop environment and remote desktop technology
Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
Identify, report, and respond to potential cybersecurity threats
Setting up advanced network firewalls and switches
Identify, troubleshoot, resolve, and document end-user system issues requests
Ensure all requests are resolved promptly and with high-quality results
Ability to organize, prioritize, and meet established deadlines
Provide technical documentation for configurations and procedures
Coordinate and create scope of work with various telecom contractors
Regularly perform cabling and equipment installation
Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
Research, design and deploy new solutions required by end-users.

Required skills and experience:

Excellent communication and personal skills in bi-lingual English/Spanish (speak, read and write) preferred
Minimum two years of relevant experience in a help desk/IT support role
Experience in the set-up, configuration, and use of computer hardware, software, and networks
Ability to communicate technical issues to technical and non-technical employees
Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
Quick analytic response to resolve issues in any situation
Self-motivated and willing to learn, as well as always find the solution
Able to work in a fast pace environment
Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
Basic understanding of Cloud Solutions & Cloud Computing
Knowledge of wireless networks, set up maintenance and troubleshooting
Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software.
Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
A background check will be required.
The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously.
Ability to work flexible hours, including overtime, on an on-call rotation.