发布 Dec 31, 2021 2 查看
We are looking for a dynamic Team Lead for our call center department. The resource should have a proven work experience of 4-6 years in a Managerial role in call center /BPO operation.
- Responsible for the team monthly targets and ensure target achievement regularly.
- Responsible for developing the implementation approach and managing the impact on all business areas.
- Establishing, maintaining and strengthening relationships with clients considering organizational objectives with maximum ROI.
- Responsible for the fulfillment of KPIs. Also, deliver month targets to associates.
- Responsible for all aspects of the project from business analysis to plan management and stakeholder engagement and risk management.
- Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
REQUIREMENTS:
- Proven work experience as a Team Manager
- Should possess excellent communication and leadership skills
- Experience of managing teams of more than 10 people
- Adequate knowledge of organizational effectiveness and operations management
- Budget development and oversight experience
- Familiarity with business management including financial principles and practices
- Ability to effectively communicate with all levels of the organization
- Leadership and organizational skills with people management skill
- Competitive salary package will be offered to the right candidate
This will be a night shift (EST) and 5 days job (Monday-Friday) with lucrative monthly incentive including health insurance.
技能
Basecamp Data Solutions
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.
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