We are looking for a Technical Writer and Internal Live Chat Support Executive to produce high-quality documentation that contributes to the overall success of our softwares and JIRA Roadmaps/Timelines.
You will join a team of talented tech management who work collaboratively with developers, quality engineers, Scrum managers, and usability experts to make our milestone easier to use.
Responsibilities
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Provide Live Chat support to internal users for specific Portals/Products
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Write easy-to-understand user interface text, online help and user manuals
- Create tutorials to help end-users use a variety of applications
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Create and maintain the information architecture
- Write or revise supporting content for products
- Edit material prepared by other writers or staff
- Select appropriate medium, such as manuals or videos, for message or audience
- Study product samples and talk with product designers and developers
Requirements
- Proven working experience in technical writing of software documentation
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Excellent written skills in English
- Strong working knowledge of Microsoft Office
- Basic familiarity with JIRA
Perks:
- Professional & comfortable learning environment.
- 5 days a week.
- Medical Insurance
- Market Competitive Payroll
- Appreciation Bonuses on Exceptional Performance.
- Stress Free Working Space.
Caretek emerged with an idea to digitize medical processes covering almost all relevant areas of the industry, comprising automation of accounts, inventory, patient management, delivery management etc. The successful initiative brought us in the line of full-service technology companies that synchronizes people, processes, and technology in the smartest way possible. Our global clientele ranges from startups to SMBs to top fortune companies and we not only help them grow but also make sure that the implementation of our technology solutions is seamless, pain-free and result driven. We are obsessively passionate about making our customers happy and our mission is to help people achieve it. Now having offices in three countries i.e. USA, Pakistan & Saudi Arabia and our solutions are delivered in multiple countries making sure that our clients secure an elevated position in their individual niches and markets across the globe./p
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