发布 May 12, 2022 23 查看
We are currently seeking young, highly charged and Strong tech-savvy person to fulfill our requirement for Cloud support services.
Responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Monitor the event alerts and notify to the concerned team and process the requests from the end-users to level 2 and level 3 support engineers.
- Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
- Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB
- Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
Technical Requirements:
- 1 to 3 years of working experience in a Software House/ IT and Networks / cloud is a MUST
- Should have excellent knowledge in alert Monitoring, Reporting and Escalations
- Should have good understanding of Linux, Windows and DevOps tools
- Should have basic understanding of any cloud platform like AWS, Azure, GCP
- Possess excellent written and verbal communication skills
Qualification:
BSCS/MSCS/BSIT/BSSE or related field
Location:Karachi, Pakistan
技能
Cooperative Computing
Cooperative Computing is a business-focused Digital Transformation company that helps organizations create demonstrable business value through the use of technology. We help Enterprises across the globe to develop and execute technology strategies that drastically reduce operating costs or drive critical competitive advantage, Cooperative Computing ensures your business can obtain the desired ROI or has a valid exit strategy that can be executed with little or no risk. With a systematic approach and a well-vetted partner network, Cooperative Computing can tackle the most complicated and sophisticated business issues that require technical experience and depth that is rare in today’s chaotic technology marketplace. In today’s financially demanding marketplace, no services business executive (whether internal or external services) can be limited by not having a clear vision of services provided, costs for these services transparently mapped out, and a strategy to continuously improve these costs or increase the value of the service. Join us and let the journey to value creation begin!
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