。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Service Executive

Dohler Pakistan Pvt Ltd

拉合尔，巴基斯坦

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发布 Jan 19, 2022 21 查看

Enter customer orders into SAP .
Confirm order information after checking availability and processing details with appropriate internal departments.
Update and maintain customer data in SAP to ensure accuracy at all times.
Responsible for ensuring customer orders are added to production schedule, and work together with planning and production team to resolve issues, renegotiate and reset customer expectations as needed.
Facilitate timely processing of sample orders according to predetermined lead and delivery times, optimal sample numbers and cost-benefit-ratio in collaboration with Key Account Managers.
Implement prompt, timely quotation preparation using SAP and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. Ensure constant optimization of terms of payment and delivery conditions.
Implement project processing including sampling and quotation preparation.
Monitor contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implementing other agreements in accordance with senior management expectations.
Monitor customer complaints in accordance with Sales and Production. Communicate with customers and conduct appropriate root cause analysis and corrective actions in accordance with the senior management and Sales.
Assist in organizing and preparing internal and external customer visits in accordance with the participating departments (Sales, D&A, samples lab).
Assist in planning product lines as well as in pricing and condition planning together with Sales.
Participate in the optimization of course of actions and processes in accordance with senior management