。该工作已被公司管理人员暂停申请，不再接受简历投递

Call Center Agent

Answer incoming calls from customers by determining requirements, answer inquiries and questions, handle complaints, troubleshoot problems and provide information, fulfilling requests & maintaining database..

Main Job Tasks and Responsibilities

Obtains customers information by answering telephone calls & entering their information in database in a comprehensible way.
Determines eligibility by comparing customer information to requirements.
Informs customers by explaining procedures; answering questions; providing information.
Research required information using available resources.
Managing large amounts of inbound and outbound calls in a timely manner.
Identify and escalate priority issues.
Produce call reports

Education and Experience

High school diploma or equivalent
required language proficiency
knowledge of customer service principles and practices
knowledge of call center telephony and technology
some experience in a call center or customer service environment
good data entry and typing skills

Key Competencies

Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening.
Ability to multi-task, set priorities and manage time effectively
Poblem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Adaptability
Team work
Stress tolerance
Resilience

技能

Data Comparison Operational Tasks Handling Listening to Customer Skills

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

年龄:

20 - 30 年

最低学历:

学士

学位头衔:

Atleast holds a bachelor's degree

职位等级:

入门级

经验:

1年 - 4年

在之前申请:

Jun 18, 2021

发布日期:

May 18, 2021

eConceptions

· 101-200 员工 - 伊斯兰堡

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eConceptions blends expertise in compelling design, intelligent information architecture, Skilled technical engineering and strategic analysis to form a different kind of Smart Digital Solution Company Mobile / Web / WAP Application, Telecom software applications, Print or outdoor media , 3D modeling or animation, eConceptions helps your company take full advantage of current and emerging digital media We understand the Web. We live it. We breath it. We practice it daily!