Emenac requires call center agent for US/Autralia Shift who will be involved in a variety of responsibilities that ultimately help lead to greater output.
Some responsibilities include:
· Managing inbound and/or outbound calls;
· On call customer engagement through ways of communication provided
· Following various communication scripts when speaking to a caller;
· Customer engagement;
· Identifying customer needs, answering questions and providing solutions/alternatives to issues;
· Up-selling company products and services when possible;
· building sustainable customer relationships;
· keeping records of all conversations organized;
· building product knowledge; and
· Improving performance and hit goals.
Call center agent skills and qualities
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
US shift: 9pm till 6am.
Australian Shift: 6am till 3 pm
We offer fix salary with commissions.
Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who ar ...阅读更多