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Call Center Representative

Emenac

发布 May 14, 2018 29 查看

PKR. 20,000 - 25,000/Month

Emenac requires call center agent for US/Autralia Shift who will be involved in a variety of responsibilities that ultimately help lead to greater output.

Some responsibilities include:

· Managing inbound and/or outbound calls;

· On call customer engagement through ways of communication provided

· Following various communication scripts when speaking to a caller;

· Customer engagement;

· Identifying customer needs, answering questions and providing solutions/alternatives to issues;

· Up-selling company products and services when possible;

· building sustainable customer relationships;

· keeping records of all conversations organized;

· building product knowledge; and

· Improving performance and hit goals.

Call center agent skills and qualities

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Timings available:

US shift: 9pm till 6am.

Australian Shift: 6am till 3 pm

We offer fix salary with commissions.

工作详细内容

全部职位:

35+ 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

资深专业人员

经验:

1年 - 10年

在之前申请:

Jun 15, 2018

发布日期:

May 14, 2018

Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who are well qualified in different fields and hence, the company is able to offer fabulous services to its highly valued clients. Since the start, Emenac has been destined to meet the exigent demands of its clients and provide them with the best possible solutions. Its outsourcing covers the entire Human Resource Management as well as financial management services, every kind of administrative support and as well as call center services. Our consultancy, on the other had, has gone far to offering exquisite business development plans as well as complete back office management. Our clients can also make use of our expertise in information technology and all of its associated fields. We are also able to provide our clients with high quality online advertisement and communication as well as website designing. We put these services to use in order to propagate the word that our entrepreneur clients seek chances for. Emenac also provides business owners with workable software and networking infrastructures. Thus we give all that is required to run a business, becoming managers of our highly respected entrepreneur clients. One of the most renowned services from Emenac has its training programs. These programs include professional courses that help the trainees gain all expertise over professions that can help them make a space for them in the BPO world. Emenac offers training for SEO (Search Engine Optimization) as well as Call Center. Our expert trainers and carefully designed courses bring out the best of SEOs and telesales/customer support representatives taking them higher. The courses are certified and the certificates are given to trainees who pass, at the end of the training