• Greet and Treat the customers in cordial, courteous,
respectful and professional manner.
• Comply with procedures in line with service manual and
SOPs. Provide timely feedback for process improvement for
better customer handling and facilitation.
• To ensure that all Company Products and Services related
information is communicated as and when required.
• Keep abreast with latest promotions/MIBs and
inform/guide customers accordingly.
• Provide timely resolution of complaints and provisioning
issues. Ensure FCR and escalate customer issues with
relevant departments and follow-up for early resolution
within TAT.
• Listen to customers, analyze their needs & offer solutions.
• To ensure all customer handling and service related KPIs
are completely accomplished.
• To ensure that all assigned Sales Targets are achieved.
• Ensure authentic data entry in system without any
errors/mistakes.
• Ensure complete system knowledge of Company applications
(CRM/pCRM/RS etc).
• Ensure compliance to office timings and dress code.
• Ensure compliance for handling all customer related issues
including Complaints, Sale, Billing and Cash collection.
Business process outsourcing (BPO) contains the transmission of processes along with the connected operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a solid grip over the, activities of the vendor for mutual long term achievement. BPO is positively related to the search for more competent organizational designs: Cost decrease, output growth and inventive abilities. Hence, a source for strategic advantage. Esquare provides services and solutions for a wide range of industries and specialized functions. This business process is consisting of, Such as Hiring, Training, Call center operations, sales distribution, payroll processing and end to end telesales process. We effectively and efficiently deliver training in sales, customer service, hospitality and English language. We are ideally placed to perform these tasks because we have rich experience of working among as a decision makers and key performing managers. Our business savvy prompted us to start off our own ventures for some years back and now we are envy, to our competitors in this industry. At Esquare services we are ready to share your tasks with you and we work as extended arm and wings of your organization, with same consciousness towards quality of services as you would be thinking off. We only can show the best possible way, and its up to you how to fly. That's why we says "Collaborate and strengthen" and let us take care of your business.
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