发布 May 16, 2023 321 查看
1. Conduct customer satisfaction survey calls to each customer to know their purchase experience.
2. Conduct outbound sales calls to potential customers.
3. Respond to incoming calls and inquiries from customers.
4. Record all complaints in ERP and master sheet.
5. Acknowledge and confirm customer's complaint.
6. Prepare reports on monthly / quarterly basis for all pending / closed cases with Lead Time.
7. Ensure accurate data feeding of customers in ERP
8. After the resolution of serious complaint, contact customer and inquire his/her satisfaction level.
9. Identify opportunities to improve customer service and work with team members to implement new strategies and processes.
Fast Cables Limited
Fast Cables Limited is a leading manufacturer of electrical cables and conductors in Pakistan. Since its establishment in 1985, the primary focus of the company has always been on providing best quality products and excellent customer service. Fast Cables’ manufacturing plants in Lahore are equipped with state of the art technology along with exceptional quality assurance systems and a team of highly talented individuals working for the achievement of their main objective: 100% Customer Satisfaction and the development of a lasting relationship built upon trust and long-term commitment.
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