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Senior Team Lead - Call Center

Flexsource International

发布 Sep 27, 2017 7 查看

PKR. 20,000 - 25,000/Month

Supervisor’s Responsibilities:

Manage a team of call center agents.
Be available to affect the entirety of the team’s operations.
Motivate and encourage agents through positive communication and feedback
Monitor queue and track inbound calls. Keep agentsaware of inbound calls, calls waiting, abandonment rate, etc.
Take calls that your agents can’t handle and be available when an agent appears to need assistance.
Manage by walking around. Be visible to answer questions.

Being available to affect the entirety of the team’s operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for “on-the-floor” activities, and must be available to assist agents while they are “on-the-floor.” Senior management has a role that involves less floor time.

工作详细内容

全部职位:

10 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

Gulshan-e-Iqbal, 卡拉奇, 巴基斯坦

性别:

男性

年龄:

25 - 35 年

最低学历:

大学入学／0级

职位等级:

资深专业人员

经验:

1年 - 3年

在之前申请:

Oct 27, 2017

发布日期:

Sep 27, 2017

Flexsource International

· 51-100 员工 - 卡拉奇

关注

Since established in 2013 Flexsource International has been serving successfully in Appointment scheduling & Telecom sectors, which are our core businesses, especially for US, Canada & Australia with creation to an assemblage of customers. As per the present era requirement, & in order to focus on the right business path we offer highly effectual BPO services; both inbound and outbound. Our solutions include international Quality, Sales Delivery, Leads Technology, IT Infrastructure – based upon Market Research, all of which are specially designed for your business. We have an absolute cluster place to run a team of outsourcing professionals.